Hotel Front Desk: Guest Experience & Reservations

Recruit Genie; Bath; On-site; GBP 18,000 - 23,000; Full time

Job summary

Recruit Genie is seeking a friendly Hotel Receptionist to join our team in Bath. The role is the face of the hotel, requiring excellent verbal communication and a professional demeanor to greet guests, inform them of rates, and manage reservations.

You will handle check-ins/outs, answer calls, upsell packages when appropriate, and coordinate with housekeeping and other staff to ensure a smooth guest experience.

Qualifications

• Strong verbal and written communication skills.
• Exceptional customer service skills.
• Ability to multitask in a fast-paced environment.
• Ability to work well with others.

Responsibilities

• Follow check-in and check-out procedures for hotel guests.
• Answer phone calls and book reservations.
• Make plans for guests as requested.
• Upsell hotel packages when appropriate.
• Communicate with other hotel staff members to ensure smooth operations.
• Track and update general supply inventory.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Professionalism

Multitasking

Teamwork

Job description

Recruit Genie is seeking a friendly Hotel Receptionist to join our team in Bath. The role is the face of the hotel, requiring excellent verbal communication and a professional demeanor to greet guests, inform them of rates, and manage reservations.

You will handle check-ins/outs, answer calls, upsell packages when appropriate, and coordinate with housekeeping and other staff to ensure a smooth guest experience.