Receptionist

Recruit Genie; Bath; On-site; GBP 18,000 - 23,000; Full time

Job summary

Recruit Genie is seeking a friendly Hotel Receptionist to join our team in Bath. The role is the face of the hotel, requiring excellent verbal communication and a professional demeanor to greet guests, inform them of rates, and manage reservations.

You will handle check-ins/outs, answer calls, upsell packages when appropriate, and coordinate with housekeeping and other staff to ensure a smooth guest experience.

Qualifications

• Strong verbal and written communication skills.
• Exceptional customer service skills.
• Ability to multitask in a fast-paced environment.
• Ability to work well with others.

Responsibilities

• Follow check-in and check-out procedures for hotel guests.
• Answer phone calls and book reservations.
• Make plans for guests as requested.
• Upsell hotel packages when appropriate.
• Communicate with other hotel staff members to ensure smooth operations.
• Track and update general supply inventory.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Professionalism

Multitasking

Teamwork

Job description

We are searching for an engaging and resourceful Hotel Receptionist to join our team. Our Hotel Receptionist will act as the face ofthe hotel and must display exceptional verbal communication skills. Along with greeting guests and informing them of room rates and other details, duties include managing reservations, performing check-in and check-out tasks, and corresponding with the cleaning staff. Successful candidates will have strong multitasking skills and enjoy working in a fast-paced, people-facing role.

Objectives of this role

• Act as a face of the hotel w while greeting guests in a polite and professional manner
• Supervise daily tasks for all front desk operations
• Respond to guest questions and concerns
• Assist guests in a professional and timely manner
• Promote a positive and polite work environment
• Offer five-star customer service to all guests

Responsibilities

• Follow check-in and check-out procedures for hotel guests
• Answer phone calls and book reservations
• Make plans for guests as requested
• Upsell hotel packages when appropriate
• Communicate with otherhotel staff members to ensure smooth operations
• Track and update general supply inventory

Skills and qualifications

• Strong verbal and written communication skills
• Exceptional customer service skills
• Problem-solving mindset
• Outstanding professionalism
• Ability to multitask and excel in a fast-paced environment
• Ability to work well with others

Preferred qualifications

• Hospitality work experience
• Knowledge of property management systems and hotel reservation software
• Flexible weekend, nighttime, and long-hour availability
• Proficiency in a second language or multiple languages