Hotel Front Desk Concierge

Marylebone; Greater London; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Service charge

Holiday allowance

Free meals on duty

Staff uniform

Life Insurance

Company pension

Cycle to work

Store discounts

Training and development

Volunteer day

Employee assistance

Incentives and rewards

Team events

Refer a Friend bonus

Job summary

The Marylebone Hotel in London is seeking a friendly Hotel Receptionist to welcome guests, manage check-in/out, and ensure smooth front desk operations.

You will provide outstanding service, handle reservations, answer enquiries, and resolve issues, contributing to a memorable stay. This full-time role offers a comprehensive benefits package and opportunities for professional development.

Qualifications

• Excellent customer service and communication skills.
• Ability to stay calm under pressure and multitask.
• Willingness to work shift patterns including weekends.

Responsibilities

• Assist guests during check-in and check-out.
• Manage reservations and respond to guest enquiries.
• Address issues to ensure a positive guest experience.

Skills

Customer service skills

Communication

Calm under pressure

Job description

The Marylebone Hotel in London is seeking a friendly Hotel Receptionist to welcome guests, manage check-in/out, and ensure smooth front desk operations.

You will provide outstanding service, handle reservations, answer enquiries, and resolve issues, contributing to a memorable stay. This full-time role offers a comprehensive benefits package and opportunities for professional development.