Receptionist

Marylebone; Greater London; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Service charge

Holiday allowance

Free meals on duty

Staff uniform

Life Insurance

Company pension

Cycle to work

Store discounts

Training and development

Volunteer day

Employee assistance

Incentives and rewards

Team events

Refer a Friend bonus

Job summary

The Marylebone Hotel in London is seeking a friendly Hotel Receptionist to welcome guests, manage check-in/out, and ensure smooth front desk operations.

You will provide outstanding service, handle reservations, answer enquiries, and resolve issues, contributing to a memorable stay. This full-time role offers a comprehensive benefits package and opportunities for professional development.

Qualifications

• Excellent customer service and communication skills.
• Ability to stay calm under pressure and multitask.
• Willingness to work shift patterns including weekends.

Responsibilities

• Assist guests during check-in and check-out.
• Manage reservations and respond to guest enquiries.
• Address issues to ensure a positive guest experience.

Skills

Customer service skills

Communication

Calm under pressure

Job description

Role Responsibilities:

As a Hotel Receptionist, you will play a crucial role in creating a positive guest experience and maintaining the efficient operation of the hotel's front desk. Customer service skills, attention to detail, and the ability to remain calm under pressure are important qualities for individuals working in this role.

Your main role will be to assist guests during check-in and check-out, manage reservations, answer guests enquiries, and address any issues that guests might experience during their stay.

Please note this is a full-time role (40 hours per week).

The Perks of working for The Marylebone Hotel:

• Generous Service Charge
• Holiday allowance increasing with length of service up to 25 days
• Free meals on duty
• 50% discount when dining with The Doyle Collection
• Discounted rates when staying in our hotels
• Training dedicated to personal development
• Cycle to work scheme
• Discounts in selected stores and online shops
• Life Insurance and Company Pension
• Complimentary uniform and dry cleaning
• One paid volunteering day per year
• Free access to the Employee Assistance Programme
• Hotel Incentives and rewards
• Staff summer parties, Christmas parties and regular team get togethers
• Refer a Friend bonus scheme

The Marylebone, London

Located just minutes from Oxford Street and in the heart of Marylebone Village, The Marylebone hotel provides easy access to the best that London has to offer. The excitement and buzz of Marylebone Lane, Oxford Street and Park Lane, the world-famous stores of Bond Street and Mayfair and the green spaces of Regents Park and Hyde Park are all just a short walk away.

The Doyle Collection

The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.

We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.