Luxury Hotel Front Desk Concierge

Aluminiosteverga; Greater London; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Complimentary meals on shift

Health cash plan

Discounted cinema tickets

Gym membership

Travel discounts

Cycle to work scheme

Dry cleaning service

Job summary

Firmdale Hotels in Knightsbridge invites you to join our luxury team as a Receptionist, where warmth, professionalism and meticulous presentation set the tone for every guest's stay. You will welcome guests, manage check-ins and check-outs, handle inquiries and reservations, and collaborate with colleagues across departments to deliver unforgettable service in a fast-paced, design-led environment.

We offer a competitive salary plus service charge, a range of staff benefits, and ongoing training

Qualifications

• Warmth, professionalism and a dedication to guest service.
• Clear communication with guests and colleagues.
• Strong organisational skills and attention to detail.
• Ability to thrive in a fast-paced hotel environment.
• Commitment to personalised service and guest needs.
• Impeccable grooming and professional appearance.

Responsibilities

• Greet guests with a warm welcome on arrival.
• Efficiently check guests in and out for a seamless experience.
• Handle guest inquiries, requests and reservations promptly.
• Maintain a tidy, welcoming reception area and ambience.
• Collaborate with colleagues across departments to deliver exceptional service.
• Uphold high standards of presentation and professionalism.

Skills

Excellent communication

Interpersonal skills

Attention to detail

Grooming & presentation

Job description

Firmdale Hotels in Knightsbridge invites you to join our luxury team as a Receptionist, where warmth, professionalism and meticulous presentation set the tone for every guest's stay. You will welcome guests, manage check-ins and check-outs, handle inquiries and reservations, and collaborate with colleagues across departments to deliver unforgettable service in a fast-paced, design-led environment.

We offer a competitive salary plus service charge, a range of staff benefits, and ongoing training