Hotel Front Desk Specialist — Guest Experience

Reception; Greater London; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Service charge

Pension scheme

Refer-a-friend bonus

Holiday entitlement

Health plan

E-learning platform

Awards & recognition

Perks at Work

Meals on duty

Loyalty rewards

Job summary

Meliá White House Hotel in London seeks a customer-focused Receptionist to welcome guests, manage check-ins/outs, and ensure smooth front desk operations. You will promote upselling and maintain accurate billing while delivering a warm, professional experience in a fast-paced environment.

The role requires OPERA PMS knowledge, strong English communication, and a proactive, guest-centric attitude, with competitive salary and benefits across a global hospitality group.

Qualifications

• Previous experience in a similar receptionist or front office role.
• Knowledge of OPERA PMS.
• Fluency in English (additional Spanish language skills are an advantage).
• Strong communication and customer service skills.
• A professional, positive, and proactive attitude.
• Ability to work effectively in a fast-paced hospitality environment.
• Passion for delivering exceptional guest experiences.

Responsibilities

• Welcome guests and complete check-in and check-out procedures in a professional, friendly, and informative manner, addressing guests by name whenever possible.
• Project a helpful, enthusiastic, and service-oriented attitude, anticipating guest needs and exceeding expectations wherever possible.
• Maintain full awareness of daily availability and actively promote up-selling and cross-selling opportunities to maximise occupancy and revenue.
• Accurately present and process guest accounts, including company and agency billing, ensuring correct documentation and invoices are provided.
• Ensure all guest registration cards are completed accurately and filed correctly, maintaining up-to-date contact details.
• Observe and comply with all security, health & safety, and emergency procedures.
• Act responsibly and confidently during emergency situations in line with hotel policies.
• Carry out all duties in accordance with relevant legislation and company standards.
• Support the wider front office team and undertake any additional reasonable duties as required by management.

Skills

OPERA PMS

English fluency

Customer service

Communication skills

Job description

Meliá White House Hotel in London seeks a customer-focused Receptionist to welcome guests, manage check-ins/outs, and ensure smooth front desk operations. You will promote upselling and maintain accurate billing while delivering a warm, professional experience in a fast-paced environment.

The role requires OPERA PMS knowledge, strong English communication, and a proactive, guest-centric attitude, with competitive salary and benefits across a global hospitality group.