Hotel Duty Manager — Lead Shifts, Delight Guests

Premier Inn; Uckfield; On-site; GBP 11,000 - 19,000; Full time

Benefits offered by this job

Whitbread Benefits Card

Company pension and Save As You Earn

Discounts on shopping, travel, cinema

Job summary

Whitbread PLC’s Premier Inn in Uckfield is hiring a Duty Manager to lead shifts, support reception, housekeeping and the restaurant, and ensure guests have a great stay.

You’ll mentor team members, handle guest queries and problems, and collaborate with the Hotel Manager to keep operations smooth. Prior hotel experience isn’t required, but leadership in busy customer-facing settings helps.

Qualifications

• Experience leading people in a busy customer-facing environment.
• Ability to make decisions, help guests and stay calm during busy periods.
• Willingness to learn hotel operations; previous hotel experience not required.

Responsibilities

• Lead shifts across the hotel and deliver clear pre-shift briefings
• Support and coach team members throughout the day
• Help guests with questions and sort out problems
• Jump in to support different teams, from reception to the restaurant
• Spot issues early and put them right
• Help keep guests safe and the hotel running the way it should
• Work closely with the Hotel Manager and wider leadership team

Job description

Whitbread PLC’s Premier Inn in Uckfield is hiring a Duty Manager to lead shifts, support reception, housekeeping and the restaurant, and ensure guests have a great stay.

You’ll mentor team members, handle guest queries and problems, and collaborate with the Hotel Manager to keep operations smooth. Prior hotel experience isn’t required, but leadership in busy customer-facing settings helps.