Hotel Duty Manager — Lead Operations & Guest Experience

RAD Hotel Group; West Kilbride; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Weekly pay

Paid overtime

4-weekly tips

Staff uniform provided

Staff meal on duty

Discounts across RAD Hotel Group

Ongoing training and development

Career progression opportunities

Birthday incentive

Length of service awards

Job summary

Seamill Hydro Hotel is seeking a Duty Manager to support the smooth day-to-day operation and maintain the highest standards of service. You will lead across all departments, guiding teams and reporting to the Operations Manager while upholding RAD Hotel Group values.

Join a proud Scottish hotel collection known for hospitality, style, and genuine care for guests and colleagues. The role offers ongoing training and career progression within RAD Hotel Group.

Qualifications

• Previous supervisory or management experience within a hotel or hospitality environment, with conference and banqueting experience preferred.
• Outstanding customer service skills with a genuine passion for guest satisfaction.
• Excellent organisational skills and strong attention to detail.
• The ability to multitask, remain calm under pressure, and make confident decisions.
• Strong communication and leadership skills with the ability to build positive relationships across departments.
• A professional, positive, and proactive approach to work.
• Flexibility to work evenings, weekends, and public holidays.

Responsibilities

• Oversee the day-to-day operations of the hotel, ensuring all departments run efficiently and to the highest standards.
• Act as the primary point of contact for guests, handling enquiries and resolving issues with professionalism.
• Lead, motivate, and support the team during your shift, promoting excellent communication and service.
• Carry out regular checks to ensure exceptional standards of cleanliness, presentation, and guest experience.
• Manage financial responsibilities including cash handling, banking, and basic reporting.
• Ensure compliance with licensing laws, health and safety regulations, and hotel policies.
• Support all operational departments, including Food & Beverage, Reception, Housekeeping, and Events, as required.

Skills

Supervisory experience

Customer service

Organisational skills

Multi-tasking

Communication skills

Leadership

Flexibility

Job description

Seamill Hydro Hotel is seeking a Duty Manager to support the smooth day-to-day operation and maintain the highest standards of service. You will lead across all departments, guiding teams and reporting to the Operations Manager while upholding RAD Hotel Group values.

Join a proud Scottish hotel collection known for hospitality, style, and genuine care for guests and colleagues. The role offers ongoing training and career progression within RAD Hotel Group.