Duty Manager

Seamill Hydro Hotel; Seamill; On-site; GBP 27,000 - 41,000; Full time

Benefits offered by this job

Weekly pay

Paid overtime

Staff uniform provided

Staff meal on duty

Discounts across RAD venues

Ongoing training

Career progression

Birthday incentive

Length of service awards

Job summary

RAD Hotel Group's Seamill Hydro Hotel is seeking a Duty Manager to oversee daily operations, support guest satisfaction and lead a multi-department team across Reception, Food & Beverage, Housekeeping and Events.

You will report to the Operations Manager, ensure high standards of service, and manage shifts, guest enquiries, and compliance with licensing and safety policies while delivering memorable experiences at Seamill Hydro.

Qualifications

• Experience supervising hotel operations and staff.
• Strong customer service mindset with guest satisfaction focus.
• Excellent organisational and leadership abilities.
• Effective communication across departments.
• Ability to multitask and stay calm under pressure.

Responsibilities

• Oversee day-to-day hotel operations across all departments.
• Act as main point of contact for guests and resolve issues.
• Lead and support the team during shifts.
• Ensure cleanliness, presentation, and guest experience standards.
• Manage cash handling, banking, and basic reporting.
• Ensure licensing, health & safety, and hotel policies compliance.
• Support F&B, Reception, Housekeeping and Events as needed.

Skills

Supervisory or management experience

Outstanding customer service

Excellent organisational skills

Strong communication skills

Ability to multitask and stay calm

Flexible to work evenings/weekends/hol

Job description

Duty Manager

Seamill Hydro Hotel

Full Time

We are looking for a Duty Manager to join our team at Seamill Hydro Hotel. In this role, you will support the smooth day-to-day operation of the hotel, ensuring exceptional service for both guests and colleagues. Working across all departments, you will provide leadership and support wherever needed to maintain the highest standards throughout the hotel, reporting directly to the Operations Manager.

At RAD Hotel Group, we pride ourselves on creating memorable experiences through exceptional hospitality, distinctive venues, and a commitment to excellence. Our award-winning collection of hotels across Scotland each has its own unique personality, while all sharing the same RAD values of quality, passion, and genuine care for both our guests and our people.

What You'll Be Doing:

• Oversee the day-to-day operations of the hotel, ensuring all departments are running efficiently and to the highest standards.
• Act as the primary point of contact for guests, handling enquiries and resolving issues with professionalism.
• Lead, motivate, and support the team during your shift, promoting excellent communication and service.
• Carry out regular checks to ensure exceptional standards of cleanliness, presentation, and guest experience.
• Manage financial responsibilities including cash handling, banking, and basic reporting.
• Ensure compliance with licensing laws, health & safety regulations, and hotel policies.
• Support all operational departments, including Food & Beverage, Reception, Housekeeping, and Events, as required.

What We're Looking For:

• Previous supervisory or management experience within a hotel or hospitality environment, with conference and banqueting experience preferred.
• Outstanding customer service skills with a genuine passion for exceeding guest expectations.
• Excellent organisational skills and strong attention to detail.
• The ability to multitask, remain calm under pressure, and make confident decisions.
• Strong communication and leadership skills with the ability to build positive relationships across all departments.
• A professional, positive, and proactive approach to work.
• Flexibility to work a variety of shifts, including evenings, weekends, and public holidays.

What We'll Offer You:

• Weekly pay
• Paid overtime
• 4-weekly tips
• Staff uniform provided
• Staff meal on duty
• Discounts across all RAD Hotel Group venues
• Ongoing training and development
• Career progression opportunities within the award-winning RAD Hotel Group
• Birthday incentive
• Length of service awards