Duty Manager - Hotel Ops & Guest Experience (Weekly Pay)

RAD Hotel Group; Seamill; On-site; GBP 27,000 - 41,000; Full time

Benefits offered by this job

Weekly pay

Paid overtime

Staff uniform provided

Staff meal on duty

Discounts across RAD venues

Ongoing training

Career progression

Birthday incentive

Length of service awards

Job summary

RAD Hotel Group's Seamill Hydro Hotel is seeking a Duty Manager to oversee daily operations, support guest satisfaction and lead a multi-department team across Reception, Food & Beverage, Housekeeping and Events.

You will report to the Operations Manager, ensure high standards of service, and manage shifts, guest enquiries, and compliance with licensing and safety policies while delivering memorable experiences at Seamill Hydro.

Qualifications

• Experience supervising hotel operations and staff.
• Strong customer service mindset with guest satisfaction focus.
• Excellent organisational and leadership abilities.
• Effective communication across departments.
• Ability to multitask and stay calm under pressure.

Responsibilities

• Oversee day-to-day hotel operations across all departments.
• Act as main point of contact for guests and resolve issues.
• Lead and support the team during shifts.
• Ensure cleanliness, presentation, and guest experience standards.
• Manage cash handling, banking, and basic reporting.
• Ensure licensing, health & safety, and hotel policies compliance.
• Support F&B, Reception, Housekeeping and Events as needed.

Skills

Supervisory or management experience

Outstanding customer service

Excellent organisational skills

Strong communication skills

Ability to multitask and stay calm

Flexible to work evenings/weekends/hol

Job description

RAD Hotel Group's Seamill Hydro Hotel is seeking a Duty Manager to oversee daily operations, support guest satisfaction and lead a multi-department team across Reception, Food & Beverage, Housekeeping and Events.

You will report to the Operations Manager, ensure high standards of service, and manage shifts, guest enquiries, and compliance with licensing and safety policies while delivering memorable experiences at Seamill Hydro.