Hotel Duty Manager: Guest Experience & Operations Lead

Crimson Hotels Group; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Health & wellbeing cash plan

Go Hilton discount program

Life Assurance Scheme

Pension Scheme

Complimentary meals on duty

Internal career progression

Dry cleaning and uniform laundering

Professional training and development

Paid birthday day off

Employee recognition programmes

Refer a Friend incentive

Discounts in F&B outlets

MyCrimson Rewards

Job summary

100 Queen's Gate Hotel London, Curio Collection by Hilton is seeking a Duty Manager to oversee hotel operations during shifts and act as the primary contact for guests and staff. You will coordinate front office activities, ensure smooth service across departments, and uphold safety and quality standards.

The role requires prior supervisory experience, a calm, guest-focused leadership style, and proficiency with hotel systems and reporting.

Qualifications

• Previous experience in a supervisory or management role.
• Confident, approachable and guest-focused.
• Calm under pressure; lead by example and make sound decisions.
• Knowledge of hotel operations and ability to work with reports and systems.

Responsibilities

• Oversee hotel operations during shift.
• Be the go-to for guest queries and requests; resolve issues.
• Support and guide front office and hotel team.
• Monitor safety, security and emergency procedures.
• Liaise with departments to maintain high service standards.
• Provide clear handovers and updates to management.

Skills

Guest service

Leadership

Team management

Problem solving

Operational knowledge

Hotel systems

Tools

Hotel PMS

Job description

100 Queen's Gate Hotel London, Curio Collection by Hilton is seeking a Duty Manager to oversee hotel operations during shifts and act as the primary contact for guests and staff. You will coordinate front office activities, ensure smooth service across departments, and uphold safety and quality standards.

The role requires prior supervisory experience, a calm, guest-focused leadership style, and proficiency with hotel systems and reporting.