Lux Hotel Duty Manager - Lead & Elevate Guest Experience

Nobu Hotel London Portman Square; Greater London; On-site; GBP 38,700 - 47,300; Full time

Benefits offered by this job

£1000 Refer a Friend Scheme

Discounted overnight stays

Discounted Pilates classes

Up to 33 holiday days

Life Assurance Scheme

Cycle to Work Scheme

Free meals while on duty

Job summary

A luxury hotel in London seeks a Duty Manager to ensure seamless daily operations. You will be the primary point of contact for guests while leading and motivating the team. The ideal candidate has at least one year of experience in a similar role and is proficient in OPERA or similar systems. The hotel offers competitive benefits, including referral bonuses, discounted stays, and wellness initiatives, making it an exciting opportunity for passionate hospitality professionals.

Qualifications

• At least one year’s experience as a Duty Manager in a luxury hotel.
• Ability to use OPERA or similar reservation systems.
• Calm and proactive approach for effective conflict resolution.

Responsibilities

• Oversee daily hotel operations alongside the management team.
• Act as the primary contact for guests and stakeholders.
• Monitor budgets and motivate the team to meet goals.
• Review guest feedback and follow up for service enhancement.
• Mentor and develop the team while exemplifying professionalism.
• Handle escalated queries or complaints effectively.

Skills

Leadership

Clear communication

Multitasking

Problem-solving

Tools

OPERA reservation system

Job description

A luxury hotel in London seeks a Duty Manager to ensure seamless daily operations. You will be the primary point of contact for guests while leading and motivating the team. The ideal candidate has at least one year of experience in a similar role and is proficient in OPERA or similar systems. The hotel offers competitive benefits, including referral bonuses, discounted stays, and wellness initiatives, making it an exciting opportunity for passionate hospitality professionals.