Hotel Duty Manager – Guest Experience Leader

Harri; England; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Tips & gratuities share

Training & personal development

Meals on duty

Leisure facilities access

Discounted food & accommodation

Job summary

The Blakeney Hotel is seeking an experienced Hospitality Manager to join our Duty Management team on the North Norfolk coast. This role requires a friendly, professional approach and a track record of delivering exceptional customer service.

You will manage day-to-day operations, assist across departments, and uphold health and safety standards while training and supervising staff. Evening/weekend work and overnight stays on rota are expected.

Qualifications

• Friendly, professional, outgoing nature with a positive attitude.
• Previous hospitality experience in a quality establishment.
• Ability to deliver exceptional customer service.
• Great organisational and communication skills.
• Good interpersonal and staff management skills.
• Ability to motivate and direct staff with enthusiasm and professionalism.
• Willingness to work evenings/weekends and overnight stays on rota.

Responsibilities

• Day to day management of the hotel
• Assisting in all departments as business dictates
• Ensuring high levels of service are consistently delivered
• Handling guest issues and queries quickly in a discreet and professional manner
• Ensuring Health & Safety procedures are followed
• Training and monitoring staff performance

Skills

Friendly demeanor

Hospitality experience

Customer service

Organisational skills

Communication skills

Staff management

Staff motivation

Flexible schedule

Job description

The Blakeney Hotel is seeking an experienced Hospitality Manager to join our Duty Management team on the North Norfolk coast. This role requires a friendly, professional approach and a track record of delivering exceptional customer service.

You will manage day-to-day operations, assist across departments, and uphold health and safety standards while training and supervising staff. Evening/weekend work and overnight stays on rota are expected.