Guest Experience Porter – Coastal Hotel Front of House

Blakeney Hotel; Holt; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Development opportunities

Leisure facilities use (off peak)

Dining and accommodation discounts (on

subsidized staff meals on duty

Monthly share of gratuities

Job summary

The Blakeney Hotel is a four-star, 64-bedroom family-run property on the North Norfolk coast. We seek a friendly porter to create a welcoming guest experience and maintain a clean environment across front-of-house areas.

Role includes greeting guests, assisting with luggage, serving afternoon teas, and handling queries to exceed expectations. Straight shifts on a permanent basis, in Blakeney, Norfolk.

Qualifications

• Experience in hospitality is preferred.
• Polite, courteous and positive attitude is essential.
• High standard of personal presentation is required.
• Commitment to delivering high levels of customer service.

Responsibilities

• Greet and serve guests with refreshments in the bar, sitting rooms, or terrace.
• Assist guests with their luggage and queries to meet their needs.
• Ensure front-of-house areas are clean and presentable; assist with outside areas.
• Serve afternoon teas and support other hotel duties as required.

Skills

Hospitality experience

Polite attitude

Personal presentation

Customer service

Job description

The Blakeney Hotel is a four-star, 64-bedroom family-run property on the North Norfolk coast. We seek a friendly porter to create a welcoming guest experience and maintain a clean environment across front-of-house areas.

Role includes greeting guests, assisting with luggage, serving afternoon teas, and handling queries to exceed expectations. Straight shifts on a permanent basis, in Blakeney, Norfolk.