Receptionist

Blakeney Hotel; Holt; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Leisure facilities access

Discounts on stays

Subsidised meals on duty

Uniform provided

Share of gratuities

Job summary

The Blakeney Hotel in Norfolk is seeking a warm, professional receptionist who will be the first point of contact for guests, handling front desk duties, telephone calls and written communications.

You will check guests in and out, take reservations, respond to enquiries, coordinate with other departments, and uphold high standards of customer service. The role is permanent, full-time, 40 hours per week, with a rota including early mornings, evenings and weekends.

Qualifications

• Experience in a hotel reception or similar role.
• Strong communication skills, written and verbal.
• Polite and professional telephone manner.
• Ability to multitask and work under pressure.
• Basic computer literacy incl. Outlook, Word, Excel.
• Well-presented with good personal grooming.

Responsibilities

• Greet guests and handle check-in/check-out.
• Answer calls and respond to enquiries.
• Take reservations and manage room rates.
• Process amendments and cancellations.
• Coordinate with other hotel departments.
• Handle daily banking.

Skills

Front desk experience

Excellent communication

Telephone etiquette

Customer service

Professional presentation

Basic IT literacy

Team collaboration

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

The Blakeney Hotel is an award winning, four star, 64 bedroom, privately owned and family run hotel located in an unrivalled position on the Quay in Blakeney on the North Norfolk coast.

We are looking for a warm, professional and efficient receptionist who will be the first point of contact to all guests and visitors of the hotel. Duties will include front desk face-to-face interaction and telephone and written communication, providing the excellent customer service we have become known for.

Role of the Receptionist:

• Providing professional and friendly service to our guests, ensuring high standards of customer care, friendliness and politeness are met.
• Answering telephone and in-person enquiries.
• Checking guests in and out.
• Dealing with guest enquiries.
• Taking room and dining reservations, calculating room rates and entering reservations into our systems.
• Dealing with booking amendments and cancellations.
• Ensuring guest complaints are dealt with professionally and in a timely manner.
• Preparing reservation confirmation letters and dealing with reservation queries.
• Daily banking.
• Co-ordinating guests' requests with other departments.

Experience / Skills of the Receptionist:

• Friendly and professional manner.
• Clearly spoken and good telephone manner.
• Exceptional communication skills both verbally and written.
• Excellent customer service skills.
• A high standard of personal presentation and professionalism.
• Experience in a similar role or as a receptionist in a 4-star hotel or above is desirable but not essential.
• Excellent attention to detail.
• Basic computer literacy including the use of Microsoft Outlook, Word, and Excel and the ability to learn new software.
• The ability to be calm and well organised, even when working under pressure

Working Hours:

Permanent, Full-time (40 hours per week). This role will involve working 5 days out of 7 including early mornings, evenings and weekends on a rota basis.

Location:

Blakeney, Norfolk

Due to our location, where public transport is limited, having your own transport is essential to be able to commute reliably to and from the hotel.

Contract type:

Permanent

Benefits:

Working in a beautiful quayside location with a great team, development opportunities, use of the hotel leisure facilities (off peak), discounts on stays, food and wine, subsidised meals on duty, share of the gratuities, uniform provided.

Compensation: To be discussed