Hotel Duty Manager - Front office

TN United Kingdom; Blackburn; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated Hotel Duty Manager to join their team in Blackburn. This role offers a unique opportunity to contribute to the hotel's operational excellence while focusing on room rates and Front Office management. As part of an exciting expansion project, you will play a crucial role in enhancing guest experiences and driving revenue. If you are passionate about hospitality and thrive in a dynamic environment, this position is perfect for you. Join a supportive team and take your career to the next level in a renowned hotel setting.

Benefits

Tronc bonus - paid monthly

Death in Service

Hotel discounts Nationwide

Uniform provided & laundered

Free Parking & complimentary EV charging points

Excellent training and development

Competition and further educational opportunities

Qualifications

• Proven experience in a supervisory or duty management role within a quality hotel.
• Strong understanding of hotel revenue management principles and strategies.
• Excellent knowledge of Front Office operations and best practices.

Responsibilities

• Providing operational support across all hotel departments for guest satisfaction.
• Implementing and managing the hotel's room rate strategy to maximize revenue.
• Leading the Front Office team to ensure efficient check-in/check-out processes.

Skills

Hotel Revenue Management

Front Office Operations

Customer Service

Problem Solving

Communication Skills

Organizational Skills

Tools

Hotel Property Management Systems (PMS)

Job description

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Hotel Duty Manager - Front office, Blackburn

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Client:

Location:

Blackburn, United Kingdom

Job Category:

Hospitality

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EU work permit required:

Yes

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Job Reference:

58a45cf5da47

Job Views:

14

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Drive Excellence at Northcote:

Hotel Duty Manager - Rates & Front Office Focus

Be Part of Our Exciting Growth Journey in the Ribble
Valley

Northcote, a distinguished country house hotel in the
picturesque Ribble Valley, is entering an exciting new phase following its
recent acquisition by The Ellis family. Renowned for its exceptional
hospitality, Michelin-starred dining, and unique offerings, we are embarking on
ambitious expansion plans, including a brand-new restaurant and further
development of our hotel facilities.

We are seeking a proactive and detail-oriented Hotel Duty
Manager to play a crucial operational role within our team. This position
will be pivotal in ensuring the smooth day-to-day running of the hotel, with a
specific focus on managing room rates and overseeing the efficient operation
of our Front Office function. This is a fantastic opportunity to join
Northcote at a dynamic time and contribute to our future success.

As Hotel Duty Manager, your key responsibilities will
include:

• Operational
  Support: Providing hands-on operational support across all hotel
  departments, ensuring seamless service delivery and guest satisfaction.
• Rates
  Management: Implementing and managing the hotel's room rate strategy
  to maximize revenue and occupancy, including monitoring market trends,
  competitor analysis, and adjusting pricing as needed.
• Front
  Office Oversight: Leading and supporting the Front Office team,
  ensuring efficient check-in/check-out processes, handling guest enquiries
  and requests promptly and professionally, and maintaining accurate guest
  records.
• Guest
  Relations: Acting as a point of contact for guest inquiries and
  concerns, ensuring all issues are resolved effectively and with the utmost
  care.
• Team
  Support: Assisting in the training and development of Front Office
  staff, fostering a positive and collaborative team environment.
• Shift
  Management: Taking responsibility for the smooth running of the hotel
  during your shifts, ensuring all departments are operating effectively and
  adhering to standards.
• Communication:
  Maintaining clear and effective communication between all hotel
  departments.
• Problem
  Solving: Proactively identifying and resolving operational challenges
  to ensure a seamless guest experience.
• Health
  & Safety: Ensuring compliance with all health, safety, and
  security procedures.

What we are looking for:

• Proven
  experience in a supervisory or duty management role within a quality
  hotel environment.
• A
  strong understanding of hotel revenue management principles and rate
  management strategies.
• Excellent
  knowledge of Front Office operations and best practices.
• Exceptional
  customer service and guest relations skills.
• Strong
  organizational, problem-solving, and decision-making abilities.
• Excellent
  communication and interpersonal skills.
• The
  ability to work effectively under pressure and as part of a team.
• A
  proactive and hands-on approach to operational duties.
• Experience
  with hotel property management systems (PMS).

What we offer:

• A
  competitive salary and benefits package.
• The
  opportunity to be part of an exciting expansion project under new
  ownership.
• A
  supportive and collaborative working environment within a renowned hotel.
• Opportunities
  for professional development and growth within the company.

Other Benefits:

Employee Benefits –

• Tronc
  bonus - paid monthly
• Death
  in Service
• POB
  Hotel discounts Nationwide
• Uniform
  provided & laundered
• Free
  Parking & complimentary EV charging points
• Excellent
  training and development
• Competition
  and further educational opportunities

If you are a highly organized and guest-focused
individual with a passion for hotel operations and a knack for maximizing
revenue, we encourage you to apply!