ASSISTANT FRONT OFFICE MANAGER

Leonardo Hotels UK & Ireland | Formerly Jurys Inn; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an Assistant Front Office Manager to enhance guest experiences and lead a dynamic team. In this pivotal role, you will support the Front Office Manager in overseeing daily operations, ensuring every guest feels valued and cared for from check-in to check-out. With opportunities for career progression through tailored training programs, this position offers a vibrant work environment where your contributions are recognized and celebrated. Join a company that prioritizes both employee well-being and exceptional service, making each day rewarding and fulfilling.

Benefits

Special rates on hotel rooms

Company-wide recognition scheme

Meals on duty

Talent referral scheme

Access to Company Pension Scheme

Life Assurance

Wellbeing Support

Ongoing job-related training

Employee Awards Celebration

Thank You Week events

Qualifications

• Experience in hospitality with a focus on guest care.
• Strong leadership skills to motivate and train team members.

Responsibilities

• Supervise Front Office operations and ensure guest satisfaction.
• Coach new team members and support upselling initiatives.

Skills

Guest Care Strategies

Upselling Techniques

Team Coaching

Problem Solving

Education

Hospitality Management Degree

Relevant Certifications

Job description

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Be Yourself– Be a Champion for Your Team – Be Leonardo

As an Assistant Front Office Manager you’ll be the backbone of the team as you’ll be working with the Front Office Manager to inspire and motivate your colleagues, ensuring that all guests have memorable experiences with us. Take a deep breath because you’ll be stepping into a busy role! You’ll be supervising the Front Office operations and ensuring that all guests’ needs are met: you’ve got their backs from arrival through to departure.

Some Of The Perks You Could Enjoy Include

• Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
• Meals on duty
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us
• We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
• The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression
  
  

If you’re our ideal Assistant Front Office Manager, you will:

• Be yourself!
• Make suggestions to maximise our guest care strategies
• Maximise revenue by supporting with upselling
• Coach and train new team members to help them reach their full potential
• Work alongside the Front Office Manager to bring proactive solutions to the table
• Bring your positive energy to work with you every day
  
  

Why come join us?

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community and it’s our role to keep you at the top of your game as an Assistant Manager! Our Assistant Managers hold key roles in supporting team members and Heads of Department every day, so we support your skills with our “People Programme” and “Passion 4 People Leonardo Culture” workshops. To develop your business and people skills we also offer an 8-month “Fast Forward Programme” to help you progress to the next stage in your career! With our support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality.

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years’; there’s never been a more exciting time to come join us!

About Leonardo Hotel Manchester Central

Set in the city centre within steps of Bridgewater Hall bus stop, this modern hotel is also a 7-minute walk from the Manchester Central Convention Complex. The straightforward rooms come with free Wi-Fi and flat-screen TVs, plus tea and coffeemaking facilities, and en suite bathrooms with shower/tub/combinations. Amenities include a trendy restaurant serving a breakfast buffet (fee) and seasonal dinner entrees, a casual bar/lounge and an all-day coffee bar. There's also a business center and meeting rooms.

About Leonardo Hotels

At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality.

Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK & Ireland, and have come a long way since we opened our first hotel in Ireland back in 1993! With approximately 4,000 employees and multiple brands we are a dynamic, innovative and fast-growing company.

As an employer we put a big emphasis on career development and as a rule we recruit our operations team members for personality- it is all about how you interact with others and how you can demonstrate our values: Consistent, Friendly, Genuine, Positive and Willing.

At Leonardo Hotels each and every team member is individually valued and respected for who you are. All careers within our hotels offer customer interaction, a great deal of variety, and a fun and friendly working environment. We strive to make all of our hotels great places to work, and get our teams involved in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations!

We also offer excellent employee benefits, including huge discounts on overnight stays at our hotels as well as performance-based rewards via our Leo Points system- these range from vouchers to a well-deserved day off!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Other

• Industries

  Hospitality

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