Assistant Front Office Manager

The Midland Hotel; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic team as an Assistant Front Office Manager at a leading hotel, where you’ll inspire and motivate your colleagues to deliver unforgettable guest experiences. In this fast-paced role, you will supervise operations, coach team members, and implement guest care strategies. With a focus on personal and professional development, the hotel offers various training programs and a supportive community. Enjoy unique perks, including special rates on hotel rooms and recognition schemes. This is your chance to thrive in a rewarding hospitality career with a company committed to your success.

Benefits

Special rates on hotel rooms

Company-wide recognition scheme

Meals on duty

Talent referral scheme

Access to Company Pension Scheme

Life Assurance

Wellbeing Support

Ongoing job-related training

Fast Forward Programme

Qualifications

• Experience in hospitality management or front office roles.
• Strong communication and leadership skills.

Responsibilities

• Supervise Front Office operations and ensure guest satisfaction.
• Coach new team members and maximize revenue through upselling.

Skills

Guest Care Strategies

Upselling Techniques

Coaching and Training

Proactive Problem Solving

Positive Energy

Job description

Be Yourself– Be a Champion for Your Team – Be Leonardo

As an Assistant Front Office Manager you’ll be the backbone of the team as you’ll be working with the Front Office Manager to inspire and motivate your colleagues, ensuring that all guests have memorable experiences with us. Take a deep breath because you’ll be stepping into a busy role! You’ll be supervising the Front Office operations and ensuring that all guests’ needs are met: you’ve got their backs from arrival through to departure.

Some of the perks you could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
• Meals on duty
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us
• We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
• The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression

If you’re our ideal Assistant Front Office Manager, you will:

• Be yourself!
• Make suggestions to maximise our guest care strategies
• Maximise revenue by supporting with upselling
• Coach and train new team members to help them reach their full potential
• Work alongside the Front Office Manager to bring proactive solutions to the table
• Bring your positive energy to work with you every day

Why come join us?

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community and it’s our role to keep you at the top of your game as an Assistant Manager! Our Assistant Managers hold key roles in supporting team members and Heads of Department every day, so we support your skills with our “People Programme” and “Passion 4 People Leonardo Culture” workshops. To develop your business and people skills we also offer an 8-month “Fast Forward Programme” to help you progress to the next stage in your career! With our support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality.

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years’; there’s never been a more exciting time to come join us!