Assistant Front Office Manager - Harrogate. Job in Harrogate Education & Training Jobs

Grantley Hall; Harrogate; On-site; GBP 33,000 - 40,000; Full time

Job summary

An established industry player in luxury hospitality is seeking an Assistant Front Office Manager to join their dynamic team. This role offers the chance to work in a stunning 17th-century property, renowned for its commitment to service excellence. You will be the key point of contact for guests, ensuring their experience exceeds expectations. With a focus on team management, training, and operational excellence, you will play a crucial role in maintaining the hotel's high standards. If you have a passion for hospitality and a drive for delivering exceptional service, this opportunity is perfect for you.

Benefits

Complimentary uniform

Meals on duty

Onsite gym with personal trainer support

Refer a Friend bonus up to £1000

Complimentary parking

Discounted accommodation

Restaurant/spa discounts

Professional development opportunities

Health and wellbeing support

Employee assistance programs

Qualifications

• Experience managing large teams in hospitality.
• Strong customer service ethos with consistent high service delivery.

Responsibilities

• Serve as the point of contact for all guests, ensuring expectations are exceeded.
• Assist with recruitment, shortlisting, and interviews.

Skills

Customer Service

Communication Skills

PMS Systems (Opera V5 or Cloud)

Team Management

Initiative

Attention to Detail

Tools

Opera V5

Cloud PMS

Job description

ASSISTANT FRONT OFFICE MANAGER - Harrogate

Position: Assistant Front Office Manager

Type: Full Time

Salary: £33,500 plus monthly service charge, typically £2,400 annually

Hours: 37.5 hours per week

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. As a leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and received a Two MICHELIN Key Distinction in 2024. It is a member of The Leading Hotels of the World and PoB Hotels, featuring 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a state-of-the-art gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide, recognizing a commitment to service excellence worldwide.

Key Responsibilities

1. Liaise efficiently with all departments including Housekeeping, Reservations, and Food & Beverage.
2. Maintain good working relationships with colleagues and all other departments.
3. Serve as the point of contact for all guests, ensuring their expectations are exceeded before, during, and after their stay, taking ownership of any guest issues.
4. Carry out Reception and Night Porter shifts when required and assist during peak periods.
5. Provide training for the team, assist in team reviews/appraisals, and Personal Development Plans (PDPs).
6. Assist with recruitment, shortlisting, interviews, and liaise with candidates prior to their start date.
7. Oversee and manage outstanding charges on guests' ledgers, ensuring prompt settlement.
8. Assist in the development, implementation, and review of Standard Operating Procedures (SOPs).

Key Skills, Qualities & Experience

• Use of own initiative with a willingness to support the wider team beyond expectations.
• Friendly, courteous, and helpful with excellent communication skills at all levels.
• Strong customer service ethos with consistent high service delivery.
• Computer literate; experience with PMS systems essential, Opera V5 or Cloud preferred.
• Confidentiality and professionalism at all times.
• Full, clean driving license desirable.
• Ability to meet deadlines and work under pressure.
• Detail-oriented with a drive for maintaining high standards.
• Confident, self-motivated, and well-presented.
• Experience managing large teams in hospitality.
• Genuine passion for Yorkshire and providing a 5-star guest experience.

Benefits

Grantley Hall offers a wide range of benefits, including:

• Tips typically over £200/month (£2,400/year).
• Complimentary uniform, meals on duty, and onsite gym with personal trainer support.
• Refer a Friend bonus up to £1000.
• Complimentary parking, discounted accommodation, and restaurant/spa discounts.
• Professional development and training opportunities.
• Health and wellbeing support, employee assistance programs, and various rewards and recognition schemes.