Assistant Front Office Manager

TN United Kingdom; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits at a modern hotel aimed at the 'Gen Z' market, located near Manchester Airport. As an Assistant Front Office Manager, you will play a crucial role in the pre-opening stage of this innovative hotel under the TRIBE brand. Your exceptional customer service skills and supervisory experience will help create a welcoming atmosphere, ensuring guests enjoy their stay. Join a passionate team dedicated to delivering outstanding hospitality and take advantage of numerous employee benefits, including hotel discounts and career development opportunities.

Benefits

Hotel Discounts

Employee Assistance Programme

Career and Lifestyle Breaks

Volunteer Days

Qualifications

• Previous supervisory experience in a hotel front office environment.
• Exceptional customer service skills.

Responsibilities

• Support the management of the Front Office operation.
• Ensure delivery of an exceptional guest experience.

Skills

Customer Service

Supervisory Experience

Hospitality Passion

Job description

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Assistant Front Office Manager, Manchester

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Client:

Location:

Manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

8c5877624831

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Offering a modern feel and experience aimed at the 'Gen Z' market, this new build hotel is located just outside Manchester airport and is the first of its kind in the UK under the TRIBE brand.

Once complete, the nine-storey, 12,300m2 hotel will feature 412 rooms and suites, a restaurant and bar, and a gym. As a key part of this launch, we are looking to recruit an Assistant Front Office Manager to join the hotel at its pre-opening stage ahead of a September 2024 launch.

Who are we?

Aimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts worldwide. We work with major brands such as Hilton, Accor, Marriott, and IHG, as well as small independent hotels and everything in between.

What is in it for you?

As part of the Aimbridge team, you will have access to a suite of benefits including:

• Hotel discounts across our portfolio – staff rates and up to 50% discount on food & beverage and spa
• 24/7 access to our employee assistance programme
• Career and lifestyle breaks – allowing you to take time off for key life events
• Volunteer days – up to two days per year to support a charity of your choice

A day in the life of…

As Assistant Front Office Manager, you will support the management of the Front Office operation, ensuring the delivery of an exceptional guest experience and that all customer inquiries and booking requests are handled promptly, courteously, and efficiently, maximizing revenue streams. You will also support recruitment and ongoing development of the front office team, setting departmental objectives and providing regular feedback.

Based at the Tribe hotel at Manchester Airport, you will be part of a passionate team set to open this exceptional new hotel at Manchester Airport.

What do we need from you?

The ideal candidate will have previous supervisory experience in a hotel front office environment, exceptional customer service skills, and a passion for hospitality.