Front Office Manager

TN United Kingdom; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Office Manager to lead a dynamic team and ensure exceptional guest experiences. This role is pivotal in managing daily operations and inspiring staff to exceed expectations. With a focus on growth and excellence, the company offers a vibrant environment where your leadership can shine. Join a team that values passion and innovation, and take advantage of numerous development opportunities as you help shape the future of hospitality across the UK and Europe.

Benefits

Performance-based bonus scheme

Enhanced pension plan

Discounted hotel stays

Recognition schemes

Referral bonuses

Regular team events

Access to wellbeing support

Ongoing training

Leadership development programs

Qualifications

• Passion for hospitality and leadership.
• Ability to create an engaging and fun department atmosphere.

Responsibilities

• Managing daily front office operations.
• Leading and motivating your team.
• Ensuring guest satisfaction.

Skills

Hospitality Management

Leadership

Team Motivation

Guest Satisfaction

Job description

Job Title: Front Office Manager

As a Front Office Manager, you will ensure the smooth operation of your department and lead your team to deliver exceptional guest experiences. This role requires a proactive approach, as you will be a key member of the management team, inspiring your team to exceed guest expectations and uphold our standards of service.

Responsibilities include:

• Managing daily front office operations
• Leading and motivating your team
• Ensuring guest satisfaction
• Completing Duty Manager shifts as required

Qualifications and Skills:

• Passion for hospitality and leadership
• Positive attitude and energy
• Ability to create an engaging and fun department atmosphere

Benefits and Development:

• Performance-based bonus scheme
• Enhanced pension plan
• Discounted hotel stays across the UK & Europe
• Recognition schemes and employee rewards
• Referral bonuses for recommending new team members
• Regular team events and celebrations
• Access to pension, life assurance, and wellbeing support
• Ongoing training with clear progression pathways
• Participation in leadership development programs such as 'Fast Forward' and 'Accelerate'

About Us:

Leonardo Hotels operates over 270 hotels across the UK and Europe, with a focus on growth and excellence in hospitality. Join us during an exciting period of expansion and develop your career in a dynamic environment.