Assistant Front Office Manager

Accor Hotels; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a dynamic Assistant Front Office Manager to enhance guest experiences at their vibrant location. This role involves managing front office operations, training team members, and ensuring exceptional service delivery. You will play a pivotal role in maintaining smooth operations, resolving guest issues, and implementing innovative practices to elevate guest satisfaction. If you are passionate about hospitality and have a knack for leadership, this opportunity is perfect for you to make a significant impact in a thriving environment.

Qualifications

• Experience in front office operations and customer service.
• Strong leadership skills to mentor and motivate team members.

Responsibilities

• Manage daily front office operations and guest inquiries.
• Train and motivate front office team members for high performance.

Skills

Customer Service

Team Leadership

Conflict Resolution

Operational Management

Education

High School Diploma

Degree in Hospitality Management

Job description

Job Description

We are seeking a dynamic and customer-focused Assistant Front Office Manager to join our team at Novotel Visakhapatnam Varun Beach, India. As a key member of our front office team, you will play a crucial role in ensuring exceptional guest experiences and maintaining smooth operations at the front desk.

1. Assist in managing daily front office operations, including check-ins, check-outs, and guest inquiries.
2. Collaborate with other departments to ensure seamless guest services and resolve any issues promptly.
3. Train, mentor, and motivate front office team members to maintain high performance standards.
4. Handle guest complaints professionally and implement appropriate corrective actions.
5. Oversee the accuracy of guest accounts and financial transactions.
6. Implement and maintain front office policies and procedures.
7. Assist in scheduling and staffing to ensure optimal coverage during all shifts.
8. Conduct regular performance evaluations and provide constructive feedback to team members.
9. Stay updated on industry trends and implement innovative practices to enhance guest satisfaction.
10. Support the Front Office Manager in strategic planning and goal-setting for the department.