Hostel Support Worker

WEBRECRUIT; Greater London; On-site; GBP 29,695 - 36,294; Full time

Benefits offered by this job

Generous holiday

Wellbeing & EAP

Health support

Cycle to Work

Season ticket loan

Moving house day

Life assurance

Flexible working options

Blue Light Card

Job summary

WEBRECRUIT is seeking three Hostel Support Workers in London to join a homelessness charity operating a 14-bed, 24-hour hostel. You will provide a safe, welcoming environment, supporting residents with welfare, dignity, and protection on day and evening shifts.

You’ll work with vulnerable adults, manage risk, and maintain clear handovers and records to ensure continuous support across shifts. The role emphasises person-centred, trauma-informed approaches to promote independence and wellbeing.

Job description

Hostel Support Worker

London

£32,995 per annum

The Organisation

Our client is a homelessness charity working across London. They support out-reach programmes, provide accommodation and help people get off the streets into safe housing.

3 POSITIONS AVAILABLE!

THE ROLE

To provide a safe, welcoming, and responsive service for residents within our client’s 14-bed, 24-hour hostel, ensuring their welfare, dignity, and protection at all times during day and evening shifts. The postholder must be able to work shift patterns such as 8am - 4pm or 2pm - 10pm.

You will work with vulnerable adults, remaining alert to risk, responding appropriately to concerns or incidents, and following the organisation’s safeguarding and risk management procedures.

Working closely with colleagues within the hostel and further afield, you will maintain accurate records, clear communication, and effective handovers to ensure continuity of support between shifts.

You will hold a small caseload of residents, providing key-work support that is person-centred, trauma-informed, and focused on promoting independence, stability, and wellbeing. Your role will help create a calm, well-managed, and supportive hostel environment, where residents feel safe, respected, and encouraged to engage with support and services.

You’ll be part of a welcoming, values-driven organisation committed to ending homelessness and supporting staff wellbeing. Benefits include:

• Generous holiday – 26 days plus public holidays (pro rata), rising by up to five extra days with length of service.
• Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money, and legal advice.
• Health support – Occupational health service and free annual eye test (with contribution towards glasses if required).
• Cycle to Work – Save on a new bike and accessories through salary sacrifice.
• Season ticket loan – Interest-free loan for annual travel passes.
• Moving house day – Extra day’s leave when you move home.
• Financial security – Life assurance (4x salary) and interest-free emergency staff loan.
• Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options.
• Career development – Ongoing training, learning, and progression opportunities.
• Blue Light Card – Discounts across a wide range of shops, restaurants, and services.

Our client welcomes and encourages applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation.