Hostel Support Worker

Homeless Link; Twickenham; On-site; GBP 29,695 - 36,294; Full time

Benefits offered by this job

Holiday allowance

EAP 24/7

Health support

Cycle to work

Season ticket loan

Moving day

Life assurance 4x salary

Flexible working

Career development

Blue Light Card

Job summary

SPEAR is recruiting a Hostel Support Worker for a 14-bed 24-hour hostel in Richmond. You will provide a safe, welcoming service across day and evening shifts, supporting residents with key-work and safeguarding every step of the way.

You will work closely with staff to maintain records, communicate clearly, and ensure smooth handovers that keep residents safe and supported toward independence and wellbeing.

Qualifications

• Work with vulnerable adults and follow safeguarding procedures.
• Maintain accurate records and ensure clear handovers between shifts.
• Provide person-centred, trauma-informed key-work to promote independence and wellbeing.

Responsibilities

• Provide a safe, welcoming service in a 14-bed hostel across day/evening shifts (8am–4pm or 2pm–10pm).
• Respond to concerns or incidents per safeguarding and risk management procedures.
• Hold a small residents caseload and deliver support to promote stability and housing goals.

Skills

Safeguarding

Trauma-informed care

Record keeping

Caseload management

Communication

Team collaboration

Job description

Hostel Support Worker

Richmond

£32,995 per annum

About us

We are SPEAR, a charity working tirelessly to end homelessness across South West London and beyond. We believe homelessness should be rare, brief, and non-recurring, and we work every day to make that a reality. Our services include street outreach, assessment hubs, supported accommodation, and tenancy support, helping people move off the streets and into safe, secure housing. We take a person-centred, trauma-informed approach, building trust and supporting people to achieve long-term stability and independence.

3 Positions Available!

The Role

To provide a safe, welcoming, and responsive service for residents within a 14-bed, 24-hour hostel, ensuring their welfare, dignity, and protection at all times during day and evening shifts. The postholder must be able to work shift patterns such as 8am - 4pm or 2pm - 10pm.

You will work with vulnerable adults, remaining alert to risk, responding appropriately to concerns or incidents, and following SPEAR's safeguarding and risk management procedures.

Working closely with colleagues across the service, you will maintain accurate records, clear communication, and effective handovers to ensure continuity of support between shifts.

You will hold a small caseload of residents, providing key-work support that is person-centred, trauma-informed, and focused on promoting independence, stability, and wellbeing. Your role will help create a calm, well-managed, and supportive hostel environment, where residents feel safe, respected, and encouraged to engage with support and services.

You'll be part of a welcoming, values-driven charity committed to ending homelessness and supporting staff wellbeing. Benefits include:

• Generous holiday - 26 days plus public holidays (pro rata), rising by up to five extra days with length of service.
• Wellbeing & EAP - 24/7 Employee Assistance Programme with free counselling, money, and legal advice.
• Health support - Occupational health service and free annual eye test (with contribution towards glasses if required).
• Cycle to Work - Save on a new bike and accessories through salary sacrifice.
• Season ticket loan - Interest-free loan for annual travel passes.
• Moving house day - Extra day’s leave when you move home.
• Financial security - Life assurance (4x salary) and interest-free emergency staff loan.
• Family-friendly policies - Enhanced maternity and adoption pay, plus flexible working options.
• Career development - Ongoing training, learning, and progression opportunities.
• Blue Light Card - Discounts across a wide range of shops, restaurants, and services.

At SPEAR, we welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so we need diverse people to tackle them.