Host Team Lead: Warm Welcomes & Guest Experience

Village Hotels - Aberdeen; Aberdeen City; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Gym Membership

Hotel Stays

Food & Drink discounts

Friends & Family discounts

Retail & Lifestyle discounts

Employee Support

Job summary

Village Hotels - Aberdeen is looking for a proactive Host Manager to lead the lobby team and provide a genuinely warm, personal welcome for guests. You’ll guide the front-of-house operations, blending technology with human empathy to ensure every guest feels valued from arrival to check-out.

Based on site in Aberdeen, the role focuses on upselling, wage-cost control, and coaching a high-performing team. You’ll cultivate Ownership, Integrity and Growth, with opportunities for funded

Responsibilities

• The Frontline Experience: Driving a warm, vibrant welcome. You and your team will read individual guest needs, blending the speed of our technology with actual human empathy to leave a lasting impression.
• The Problem Solving: Dealing with complaints politely and positively on the spot. You know that turning a frustrated guest into a loyal advocate takes a thick skin, emotional intelligence, and quick thinking.
• The Commercial Reality: Understanding the numbers. You will drive upselling, manage wage costs to align with brand standards, investigate daily discrepancies, and push your team to hit those crucial Average Daily Rate and 100% Club Fill targets.
• The Team Leadership: Recruiting high performers, coaching daily, and holding regular coffee chats to build a supportive culture. You will ensure everyone knows their targets, understands the products, and feels genuinely motivated to succeed.
• Ownership & Integrity: Autonomy to handle your area and make decisions on the fly. We Empower & Elevate our people. If you want Room to Grow, we provide funded qualifications and internal moves. We constantly Innovate & Progress so we can Inspire Excellence and smash our targets together.

Job description

Village Hotels - Aberdeen is looking for a proactive Host Manager to lead the lobby team and provide a genuinely warm, personal welcome for guests. You’ll guide the front-of-house operations, blending technology with human empathy to ensure every guest feels valued from arrival to check-out.

Based on site in Aberdeen, the role focuses on upselling, wage-cost control, and coaching a high-performing team. You’ll cultivate Ownership, Integrity and Growth, with opportunities for funded