Guest Experience Leader: Front Desk & Team Coach
Candid Hospitality
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Job summary
Village Hotels in Aberdeen is seeking a Reception Manager to lead the front of house team, welcome guests, resolve issues and drive upselling. You’ll set the tone, manage wages and understand key commercial targets.
The role focuses on recruiting, coaching and motivating staff, maintaining smooth operations and delivering genuinely memorable guest experiences. Hours are hospitality-patterned with a base rate of £14 per hour.
Responsibilities
- Lead the front of house team to deliver exceptional guest experiences.
- Welcome guests, resolve issues, and drive upselling to meet commercial targets.
Job description
Village Hotels in Aberdeen is seeking a Reception Manager to lead the front of house team, welcome guests, resolve issues and drive upselling. You’ll set the tone, manage wages and understand key commercial targets.
The role focuses on recruiting, coaching and motivating staff, maintaining smooth operations and delivering genuinely memorable guest experiences. Hours are hospitality-patterned with a base rate of £14 per hour.
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