Private Shopper

Harrods; United Kingdom; Remote; GBP 28,000 - 60,000; Full time

Benefits offered by this job

Company pension

Flexible working

31 days’ holiday

Birthday off

In-store discount

Job summary

Harrods Private Shopping is seeking a Private Shopper to deliver world-class, personalised service to our most loyal clients in a luxury environment. You will build deep client relationships, anticipate needs, and provide tailored recommendations to grow client spend while maintaining Harrods' exceptional standards.

In this role you will engage with clients across appointments and digital channels, leverage luxury product knowledge, and collaborate with Client Relationship Managers to expand

Qualifications

• Demonstrates exceptional service for high-net-worth clients.
• Proven ability to build authentic client relationships with trust.
• Excellent communication and listening skills with global awareness.

Responsibilities

• Build meaningful relationships with your client portfolio to maximise sales.
• Proactively engage with clients and offer personalised recommendations.
• Spot opportunities to improve service or offerings with stakeholders.
• Preselect items for clients and present options, in person or virtually.
• Review portfolio to prioritise actions and grow the client base.

Skills

Exceptional service

Client relationships

Luxury service standards

Strong communication

Worldliness / cultural awareness

Job description

About the Role

Our ambition is for Harrods Private Shopping to be the ultimate luxury shopping and lifestyle destination. The role of the Private Shopper is to deliver exceptional service to our most loyal clients. As one of the key roles in our client facing Private Shopping team, you are critical to achieving this ambition. Delivering world class service to Harrods’ most loyal clients and consistently exceeding their expectations is in our DNA. It goes without saying that our clients expect simplicity, ease, pace and most importantly personalised service, tailored to their needs, when they visit us. Everything you do will be seamless. That’s where the role of Private Shopper comes in.

As a Private Shopper you will build deep authentic relationships with your portfolio of clients, anticipating their needs before they do. You’ll pair this with a global awareness of luxury trends and product developments and use your insight to make tailored recommendations. This will enable you to grow client spend in a genuine and value adding sales through service way – whilst building loyalty and advocacy for the Private Shopping service. The Private shopper role is a key focus within our Private Shopping team where no day is the same.

Responsibilities

• Building deep, meaningful client relationships with your portfolio of end-user clients in order to deliver an intuitive service which will maximise sales
• Engage pro-actively and in a planful way with your client portfolio, being influential with ideas and recommendations in a personalised way
• Spotting opportunities to develop our service or offering and influencing internal stakeholders and brand partners accordingly
• Preselect items for clients and present options. This may be during a physical appointment or virtually
• Consistently reviewing your client portfolio to prioritise actions and spot opportunities
• Working in partnership with the Client Relationship Manager and Private Shopping Manager to grow your client base and engage new leads as required

About You

Our Private Shopping is world renowned, so delivering exceptional service to our most loyal clients is something you will thrive in doing. In a role as dynamic as this, your high level or emotional intelligence and influence and persuasion will be used on a daily basis. In addition to this we are looking for someone who has the following

• Passionate about delivering the very best for our clients, and luxury service standards at all times
• A strong, proven and demonstrable client book
• Proven experience of building authentic relationships built on trust, both with the client and internal and external stakeholders
• Strong communication and listening skills; interpreting the needs of clients and acting upon them
• Ability to hold engaging and meaningful conversations with clients as well as being culturally aware and having worldly knowledge
• Pre-emptive and pro-active: acting upon client insight and anticipating their wants and needs as well as growing the client relationship to drive it forward. This may be conversational insight or using data and reporting
• Depth and breadth of luxury product knowledge, both within Harrods and beyond
• Strategic in their approach to their client portfolio
• Team player and collaborative style – working in a highly matrixed organisation

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to YouHelp us make the impossible possible for our customers and we’ll do something remarkable for you.

As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 31 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

• company pension
• flexible working
• 31 days’ holiday
• birthday off
• up to 33% in-store discount (including across our food hall and restaurants)
• season ticket loan

Uniquely You Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths.

At Harrods we believe the personality and authenticity of our people sets us apart.

We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive.

What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods.

Additional Information

Time Type: Permanent Department: Retail (Camilla Cherrington)

As one of the world’s most prestigious brands, and a highly sought-after employer within luxury retail, we aim to provide a working environment in which we can exceed both our customers’ expectations and the expectations of each other. To maintain our high standards, we invest as heavily in our people as we do in our products and store. As well as offering an unforgettable experience for our customers, we offer an exciting, challenging and motivating environment for our employees. We demonstrate how we value our team through an extensive pay and benefits package, as well as through a number of programmes that reward and recognise employees for exceptional performance. Our employees can also accelerate their careers through opportunities to work with talented people, development training, and chances to raise their profile in the luxury retail sector.