Host (All-day Dining), The Savoy Hotel

Fairmont Hotels and Resorts; United Kingdom; Remote; GBP 37,000; Full time

Job summary

A luxury hotel in the UK seeks a Host to deliver exceptional service across all Food & Beverage outlets. The ideal candidate will have 1-2 years in luxury hospitality, excellent communication skills, and a passion for 5-star service. This role involves advising guests, processing reservations, and maintaining high service standards. Attractive perks and competitive salary included.

Benefits

Competitive salary

31-33 days holiday

Gym access

Discounts at various restaurants and hotels

Free stay at The Savoy after probation

Qualifications

• 1-2 years of experience in luxury hospitality.
• Passionate about 5-star service standards.
• Empathetic and good at building rapport with guests.
• Able to work under pressure in a fast-paced environment.

Responsibilities

• Deliver exceptional service across all food and beverage outlets.
• Advise guests on menu choices with enthusiasm.
• Handle reservations in a friendly and professional manner.
• Adhere to health and safety policies.

Skills

Service excellence

Upselling skills

Communication

Problem-solving

Tools

OpenTable

POS System

Job description

Company Description

The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.

Our award‑winning, colleague‑centric culture truly differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.

• Top Ten (Big Organisations) - Sunday Times Best Places to Work 2025
• HR in Hospitality Awards 2025:
  • 🏆 Excellence in Employee Experience
  • 🏆 HR Team of the Year
  • 🏆 HR Leader of the Year - awarded to our Director of People & Culture, Sally Webster
• Institute of Hospitality Awards 2025
  • 🏆 Talent Development Team of the Year

Job Description

Job Title: Host

Department: Food & Beverage All‑day‑dining: Gallery

Inspired and supported by: Restaurant General Manager

Salary: £36,644 (including service charge)

You will be accountable for:

• Delivering a memorable and professional Forbes 5‑star service experience in our outlets, across all our F&B outlets
• Advising guests through enthusiastically sharing your knowledge about our F&B offering
• Delivering on all standards, policies and procedures to create memorable luxury guest experiences
• Maintaining a professional, smart and neatly groomed 5‑star appearance
• Your key responsibilities & contribution will be:
• Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team
• Assisting guests regarding menu choices in an informative and enthusiastic way
• Taking reservations with all required details in a welcoming and friendly manner
• Boosting our revenue through upselling and other creative initiatives
• Sharing knowledge of offering, promotions, preparation, general hotel knowledge and Savoy stories
• Following all health & safety policies when handling food and beverage
• Carrying out administrative duties, including printing menus and managing stationary requisitions

Qualifications

What you will need to do this role:

Essential:

• 1‑2 years serving or hosting experience in a luxury hospitality environment
• Passion for and understanding of 5‑star hospitality and what it takes to deliver it
• Empathetic with a talent for building rapport, and reading each guest's desired level of interaction
• Quick thinking, resourceful and able to solve problems 'in the moment'
• Ability to always remain calm and courteous
• Ability to work well under pressure in a fast‑paced and changing environment
• Able to work collaboratively as part of a team
• Willing to work in rotating shifts including weekends and public holidays
• Excellent knowledge of spoken and written English

Desirable:

• Basic knowledge of a POS System
• Basic knowledge of OpenTable
• Industry related certifications (i.e. WSET)
• Basic knowledge of a PMS system (Opera)

Please note that we believe in flexibility and multi‑skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues

Additional Information

What's in it for you?

• Competitive salary, pension, and life assurance
• 31‑33 days of holiday (including public holidays)
• Cashback for wellbeing/healthcare expenses & Perkbox
• Exclusive discounts:
  • Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
  • 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
  • 20% off at other Gordon Ramsay restaurants and Restaurant 1890
• Free stay at The Savoy after probation
• Colleague restaurant, interfaith prayer room and wellness room
• Laundry services for all colleagues
• Gym access, cycle‑to‑work scheme and Virgin Active membership discount
• Season ticket loan for commuting
• Employee assistance program
• English classes, optician reimbursements, and local discounts for F&B and retail