Host

Gymbox - Finsbury Park; London Borough of Islington; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

25 days holiday

Pension plan

Mental health support OpenUp access

Unlimited club access for you and a +1

Job summary

Gymbox - Finsbury Park is seeking a part-time Host to deliver exceptional customer service, lead dynamic club tours, and maintain a welcoming atmosphere across member areas and gym floors. You will also support health and safety, marketing campaigns, and member administration while working across multiple clubs.

The role requires availability for at least 16 hours per week, including weekends and evenings, and offers development opportunities, holiday entitlement, pension, and wellbeing benefits.

Qualifications

• Demonstrable ability to deliver excellent member service.
• Commercial mindset focused on customer needs.
• Experience in hospitality or fitness is desirable.
• Excellent communication and organizational skills.
• Availability for a minimum of 16 hours a week for at least a year.
• Ability to work across weekends and evenings.
• Ability to work across multiple clubs.
• U.G.G. values: We Do, We Care, We Energise and We Challenge.

Responsibilities

• Provide excellent customer service to members and prospects.
• Deliver engaging club tours based on member needs.
• Maintain cleanliness of member areas and gym floor.
• Stock towels, vending and protein shake area.
• Proactively report maintenance or facilities improvements.
• Minimise health and safety risks and follow escalation procedures.
• Update member details in relevant systems.
• Open and close the club following checklists.
• Support marketing campaigns and member administration.
• Complete extra tasks as needed.

Skills

Communication skills

Customer service

Hospitality experience

Teamwork

Attention to detail

Flexible hours

Multiclub experience

Stress resilience

Sales mindset

Job description

Salary: £12.96 per hour

As a host you will have the opportunity to create memorable experiences for every member and prospect by delivering exceptional customer service and leading dynamic, informative club tours.

You’ll play a key part in shaping the atmosphere of the club—keeping member areas clean, welcoming, and energising—while actively supporting a safe environment by spotting, reporting, and escalating any improvements to the clubs. You are a multi-tasker, handling various situations at once.

Key Responsibilities

• Provide excellent customer service to members and potential prospects in line with brand values.
• Deliver exceptional club tours to potential prospects, based on their needs, providing up to date information about the various products available and following up where appropriate.
• Ensure top level member experience through maintaining the cleanliness of member areas, gym floor (regular walk arounds, clearing up weights etc) and vending machines.
• Stocking towel area, vending and protein shake machine.
• Proactively reporting maintenance or facilities improvements.
• Ensure any health and safety risks are minimised upon discovery/reporting and follow correct procedures to rectify escalating where required.
• Ensure members and prospects details are correctly updated within relevant systems.
• Safely and securely open the club and close the club following specified checklists.
• Support with marketing campaigns, and member administration (Service Calls, member support, payment & Debt support).
• This list is not exhaustive; you will be required from time to time to complete extra tasks within your skillset to support business need.

Skills, Knowledge and Experience

• Demonstrable ability to deliver excellent member service
• Demonstrable commercial mindset and customer orientated
• Background in commercial economics, sports education, hospitality or similar relevance
• Excellent communication and organisational skills
• Stress resilience, ability to handle different situations at once, prioritising skills.
• Ability to use initiative and work as a team
• Availibility for the minimum of 16 hours a week, for minum a year.
• Demonstrable attention to detail
• Ability to work flexibly for business needs, hours can range across weekends and evenings
• Ability to work across multiple clubs
• Ability to uphold the UGG Values of We Do, We Care, We Energise and We Challenge
• Experience in the hospitality industry and/or fitness industry (desirable)
• Demonstrable commercial mindset
• Interest in the fitness industry

We offer

• Participation in development program (host, hospitality manager, club manager)
• 25 days holiday (based on full-time employment)
• Exchange of holidays
• Pension plan to support your future
• Well-being matters: you and your family get unlimited access to OpenUp, our mental health and well-being partner
• Unlimited access to all our first-class clubs for you and a +1