Host - Gymbox Farringdon (32 Hours A Week)

Gymbox; England; Sur place; GBP 15 000 - 21 000; Temps partiel

Avantages offerts par ce poste

Development program

25 days holiday (based on full-time)

Pension plan

OpenUp mental health and wellbeing

Unlimited club access for you and a +1

Résumé du poste

Gymbox is seeking a part-time Host to deliver outstanding member experiences and energising club tours. You’ll help keep member areas clean, support safety, and contribute to marketing and member administration across club sites.

The role requires a minimum of 16 hours per week, with a flexible schedule including weekends and evenings. Join a brand focused on energy, service, and member engagement across multiple clubs.

Qualifications

• Demonstrable ability to deliver excellent member service.
• Demonstrable commercial mindset and customer oriented.
• Background in hospitality, sports, or related fields.
• Excellent communication and organisational skills.
• Stress resilience and ability to multitask.
• Flexibility to work weekends/evenings and across multiple clubs.

Responsabilités

• Provide excellent customer service to members and prospects in line with brand values.
• Deliver club tours to prospects with up-to-date information and follow-up.
• Maintain cleanliness of member areas, gym floor, and vending areas.
• Stock towels, vending, and protein shake machines.
• Report maintenance or facilities improvements.
• Minimise health and safety risks and escalate when needed.
• Update member details in systems and manage checklists for opening/closing.
• Support marketing campaigns and member administration.

Connaissances

Member service

Commercial mindset

Hospitality background

Communication skills

Organisational skills

Teamwork

Flexible hours

Description du poste

Salary: £12.96 per hour
Hours: 32 hours per week, part-time

As a host you will have the opportunity to create memorable experiences for every member and prospect by delivering exceptional customer service and leading dynamic, informative club tours.

You’ll play a key part in shaping the atmosphere of the club—keeping member areas clean, welcoming, and energising—while actively supporting a safe environment by spotting, reporting, and escalating any improvements to the clubs. You are a multi-tasker, handling various situations at once.

Key Responsibilities

• Provide excellent customer service to members and potential prospects in line with brand values.
• Deliver exceptional club tours to potential prospects, based on their needs, providing up to date information about the various products available and following up where appropriate.
• Ensure top level member experience through maintaining the cleanliness of member areas, gym floor (regular walk arounds, clearing up weights etc) and vending machines.
• Stocking towel area, vending and protein shake machine.
• Proactively reporting maintenance or facilities improvements.
• Ensure any health and safety risks are minimised upon discovery/reporting and follow correct procedures to rectify escalating where required.
• Ensure members and prospects details are correctly updated within relevant systems.
• Safely and securely open the club and close the club following specified checklists.
• Support with marketing campaigns, and member administration (Service Calls, member support, payment & Debt support).
• This list is not exhaustive; you will be required from time to time to complete extra tasks within your skillset to support business need

Skills, Knowledge and Experience

• Demonstrable ability to deliver excellent member service
• Demonstrable commercial mindset and customer orientated
• Background in commercial economics, sports education, hospitality or similar relevance
• Excellent communication and organisational skills
• Stress resilience, ability to handle different situations at once, prioritising skills.
• Ability to use initiative and work as a team
• Availibility for the minimum of 16 hours a week, for minum a year.
• Demonstrable attention to detail
• Ability to work flexibly for business needs, hours can range across weekends and evenings
• Ability to work across multiple clubs
• Ability to uphold the UGG Values of We Do, We Care, We Energise and We Challenge
• Experience in the hospitality industry and/or fitness industry (desirable)
• Demonstrable commercial mindset
• Interest in the fitness industry

We offer

• Participation in development program (host, hospitality manager, club manager)
• 25 days holiday (based on full-time employment)
• Exchange of holidays
• Pension plan to support your future
• Well-being matters: you and your family get unlimited access to OpenUp, our mental health and well-being partner
• Unlimited access to all our first-class clubs for you and a +1