Host

Gymbox - Head Office; London Borough of Southwark; Presencial; GBP 15.000 - 21.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Development program

25 days holiday

Exchange of holidays

Pension plan

OpenUp access

Unlimited club access +1

Descripción de la vacante

TrainMore in the UK is seeking a Host to be the first face of the club, welcoming members and delivering excellent service while building a sense of community. You’ll help keep areas clean, energise the space, and support safe operations by spotting issues, updating member records, and assisting with campaigns and administration.

Availability for ongoing hours and multi-club flexibility is essential. This role requires a friendly, proactive multitasker who can adapt to weekend and evening shifts

Formación

• Demonstrable ability to deliver excellent member service.
• Able to work flexible hours including weekends and evenings.
• Experience in hospitality or fitness desirable.
• Background in commercial economics or related field.

Responsabilidades

• Provide excellent member service to members and prospects.
• Deliver club tours to prospects with up-to-date product information.
• Maintain cleanliness of member areas, gym floor, and vending areas.
• Stock towels, vending and protein shake machines.
• Proactively reporting maintenance or facilities improvements.
• Minimise health and safety risks and escalate as needed.
• Update member details in relevant systems.
• Open and close club following checklists.
• Support marketing campaigns and member administration.
• Flexibility to take on extra tasks as needed.

Conocimientos

Customer service

Commercial mindset

Communication skills

Organisational skills

Stress resilience

Teamwork

Flexible hours

Weekend/evening work

Attention to detail

Multi-club work

Initiative

Adaptability

Descripción del empleo

Salary: £12.96 per hour

For 15 years, TrainMore has been the gym people in the Netherlands actually choose to go to. With over 50 clubs across Holland, we've spent a decade and a half getting this right - and we're not shy about what makes us different.

We’vebuilt a gym culturewhereshowing up feels good, every time. Where the energy on the floor does half the work, and the people around you do the rest. UK,we’vebeen looking at you for a while. We thinkyou’reready for more.

As a Host at TrainMore, you're the first face of the club - welcoming members, delivering excellent service and building community are in your hands. Ready for that?

You’ll play a key part in shaping the atmosphere of the club—keeping member areas clean, welcoming, and energising—while actively supporting a safe environment by spotting, reporting, and escalating any improvements to the clubs. You are a multi-tasker, handling various situations at once.

Key Responsibilities

• Provide excellent customer service to members and potential prospects in line with brand values.
• Deliver exceptional club tours to potential prospects, based on their needs, providing up to date information about the various products available and following up where appropriate.
• Ensure top level member experience through maintaining the cleanliness of member areas, gym floor (regular walk arounds, clearing up weights etc) and vending machines.
• Stocking towel area, vending and protein shake machine.
• Proactively reporting maintenance or facilities improvements.
• Ensure any health and safety risks are minimised upon discovery/reporting and follow correct procedures to rectify escalating where required.
• Ensure members and prospects details are correctly updated within relevant systems.
• Safely and securely open the club and close the club following specified checklists.
• Support with marketing campaigns, and member administration (Service Calls, member support, payment & Debt support).
• This list is not exhaustive; you will be required from time to time to complete extra tasks within your skillset to support business need.

Skills, Knowledge and Experience

• Demonstrable ability to deliver excellent member service
• Demonstrable commercial mindset and customer orientated
• Background in commercial economics, sports education, hospitality or similar relevance
• Excellent communication and organisational skills
• Stress resilience, ability to handle different situations at once, prioritising skills.
• Ability to use initiative and work as a team
• Availibility for the minimum of 16 hours a week, for minum a year.
• Demonstrable attention to detail
• Ability to work flexibly for business needs, hours can range across weekends and evenings
• Ability to work across multiple clubs
• Ability to uphold the UGG Values of We Do, We Care, We Energise and We Challenge
• Experience in the hospitality industry and/or fitness industry (desirable)
• Demonstrable commercial mindset
• Interest in the fitness industry

We offer

• Participation in development program (host, hospitality manager, club manager)
• 25 days holiday (based on full-time employment)
• Exchange of holidays
• Pension plan to support your future
• Well-being matters: you and your family get unlimited access to OpenUp, our mental health and well-being partner
• Unlimited access to all our first-class clubs for you and a +1