Host

Gymbox - Stratford; Greater London; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

25 days holiday (based on full-time)

Exchange of holidays

Pension plan

OpenUp access (well-being)

Unlimited club access for you and a +1

Job summary

Gymbox Stratford is seeking a friendly Host to welcome members and guests, delivering outstanding service and engaging club tours tailored to individual needs.

You will help maintain a clean, energising environment, support safety, and assist with member enquiries, promotions and admin tasks. A flexible, weekend-friendly schedule is required, with 32 hours per week in a vibrant fitness club.

Qualifications

• Must deliver excellent member service.
• Demonstrates a commercial mindset and customer focus.
• Background in hospitality, sports education or related field.
• Excellent communication and organisational skills.
• Shows stress resilience and the ability to handle multiple situations.
• Able to take initiative and work well in a team.
• Available for at least 16 hours per week for a minimum year.
• Attention to detail in all tasks.
• Flexible availability including weekends and evenings.
• Willing to work across multiple clubs.
• Adheres to UGG values: We Do, We Care, We Energise, We Challenge.
• Experience in hospitality and/or fitness is desirable.
• Genuine interest in the fitness industry.

Responsibilities

• Provide excellent customer service to members and prospects in line with brand values.
• Deliver engaging club tours based on member needs and provide up-to-date information on products.
• Maintain high standards of cleanliness in member areas, gym floor, and facilities.
• Stock towel area, vending and protein shake machines.
• Proactively report maintenance or facilities improvements.
• Minimise health and safety risks and follow procedures for escalation.
• Keep member details updated in relevant systems.
• Open and close the club safely following checklists.
• Support marketing campaigns and member administration (service calls, payments, debt support).
• Be prepared to take on extra tasks as needed to support the business.

Skills

Excellent member service

Commercial mindset

Hospitality/fitness background

Communication & organisation

Stress resilience

Teamwork & initiative

Availability 16h+/week

Attention to detail

Flexible schedule weekends/evenings

Work across multiple clubs

UGG values

Hospitality/fitness industry exposure

Interest in fitness

Job description

Salary: £12.96 per hour
Hours: 32 hours per week

As a host you will have the opportunity to create memorable experiences for every member and prospect by delivering exceptional customer service and leading dynamic, informative club tours.

You’ll play a key part in shaping the atmosphere of the club—keeping member areas clean, welcoming, and energising—while actively supporting a safe environment by spotting, reporting, and escalating any improvements to the clubs. You are a multi-tasker, handling various situations at once.

Key Responsibilities

• Provide excellent customer service to members and potential prospects in line with brand values.
• Deliver exceptional club tours to potential prospects, based on their needs, providing up to date information about the various products available and following up where appropriate.
• Ensure top level member experience through maintaining the cleanliness of member areas, gym floor (regular walk arounds, clearing up weights etc) and vending machines.
• Stocking towel area, vending and protein shake machine.
• Proactively reporting maintenance or facilities improvements.
• Ensure any health and safety risks are minimised upon discovery/reporting and follow correct procedures to rectify escalating where required.
• Ensure members and prospects details are correctly updated within relevant systems.
• Safely and securely open the club and close the club following specified checklists.
• Support with marketing campaigns, and member administration (Service Calls, member support, payment & Debt support).
• This list is not exhaustive; you will be required from time to time to complete extra tasks within your skillset to support business need.

Skills, Knowledge and Experience

• Demonstrable ability to deliver excellent member service
• Demonstrable commercial mindset and customer orientated
• Background in commercial economics, sports education, hospitality or similar relevance
• Excellent communication and organisational skills
• Stress resilience, ability to handle different situations at once, prioritising skills.
• Ability to use initiative and work as a team
• Availibility for the minimum of 16 hours a week, for minum a year.
• Demonstrable attention to detail
• Ability to work flexibly for business needs, hours can range across weekends and evenings
• Ability to work across multiple clubs
• Ability to uphold the UGG Values of We Do, We Care, We Energise and We Challenge
• Experience in the hospitality industry and/or fitness industry (desirable)
• Demonstrable commercial mindset
• Interest in the fitness industry

We offer

• Participation in development program (host, hospitality manager, club manager)
• 25 days holiday (based on full-time employment)
• Exchange of holidays
• Pension plan to support your future
• Well-being matters: you and your family get unlimited access to OpenUp, our mental health and well-being partner
• Unlimited access to all our first-class clubs for you and a +1