Host TrainMore UK Wembley

TrainMore; Wembley; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

25 days holiday

Pension plan

Unlimited club access

Job summary

TrainMore in London (Wembley) is seeking a Part-time Host to greet members, deliver superb service and help build a welcoming gym community. You will be the first face of the club, drive member satisfaction and uphold our energetic, friendly culture.

We expect you to live in London, be proactive, communicative and detail-oriented. Flexible hours, 16+ hours weekly minimum, and a pension/benefits package are offered as part of our open environment.

Qualifications

• Live in London.
• Are responsible: proactive, take ownership and get the job done.
• Radiate hospitality and give people energy through warmth and a genuine smile.
• Are a natural communicator who puts people at ease.
• Are a community builder who connects genuinely with members, becoming a familiar and trusted face on the floor.

Responsibilities

• Deliver excellent service to members and prospects, and give great club tours based on their needs.
• Keep member areas clean, stocked and running smoothly.
• Spot and report maintenance issues or safety risks, and follow correct procedures to resolve them.
• Keep member records accurate, and safely open and close the club to checklist.

Skills

Live in London

Proactive

Hospitality

Customer-facing

Job description

Flexible hours | Part time

London, Wembley

Salary:£12.96 per hour

For 15 years, TrainMore has been the gym people in the Netherlands actually choose to go to. With over 50 clubs across Holland, we’ve spent a decade and a half getting this right – and we’re not shy about what makes us different.

We’vebuilt a gym culturewhereshowing up feels good, every time. Where the energy on the floor does half the work, and the people around you do the rest. UK,we’vebeen looking at you for a while. We thinkyou’reready for more.

As a Host at TrainMore, you’re the first face of the club – welcoming members, delivering excellent service and building community are in your hands. Ready for that?

You:

• Live in London.
• Are responsible: proactive, take ownership and get the job done.
• Radiate hospitality and give people energy through warmth,friendlinessand a genuine smile.
• Are a natural communicator who puts people at ease.
• Are a community builder who connects genuinely with members, becoming a familiar and trusted face on the floor.
• Have an eye for detail: you have eyes and ears everywhere.
• Have a commercial mindset and are customer-oriented: members’ needs are top priority.
• Take care of your members, yourteamand your club, and keep things clean and tidy.
• Are a self-starter, keen to grow with us and build something long-term.
• Can commit to at least 16 hours per week for a minimum of a year, with flexibility across weekdays,eveningsand weekends.
• Uphold our Core Values – We Do, We Care, We Energise, We Challenge – and love the fitness industry.

Whatyou’lldo:

• Deliver excellent service to members andprospects, andgive great club tours based on their needs.
• Keep member areas, the gymfloorand vending machines clean, stocked and running smoothly.
• Spot and report maintenance issues or safetyrisks, andfollow correct procedures to resolve them.
• Keep member recordsaccurate, and safely open and close the club to checklist.
• Support marketing campaigns and member admin (service calls,paymentand debt support).
• Take on extra tasks within your skillset as the business needs.

Good to have:

• A background in commercial economics, sports education, hospitality or similar.
• Strong organisational skills and the ability to juggle multiple things at once.
• Flexibility to work across more than one club when needed.

What we offer:

• A development pathway from Host to Hospitality Manager to Club Manager.
• 25 days holiday (full-time equivalent) and a pension plan.
• Unlimited access toOpenUp, our mental health and well-being partner, for you and your family.
• Unlimited access to all our clubs – for you and a +1.