Host

Blacklock; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Host who thrives in a dynamic environment. This role emphasizes genuine hospitality, welcoming guests, and providing exceptional service. You'll be the first point of contact, ensuring every visitor feels valued and appreciated. With a commitment to work-life balance and a variety of perks, this role offers a fantastic opportunity to grow in a supportive atmosphere. If you're passionate about creating memorable experiences and enjoy a lively workplace, this position is perfect for you!

Benefits

50% off food in all restaurants

30 days’ holiday plus service charge

Anniversary gifts including a weekend away

Charity day for volunteering

Paid breaks during double shifts

Christmas and New Year’s Day off

Cycle & Tech Schemes

£500 bonus for referring a friend

12 weeks paid maternity & adoption leave

Face-to-face counselling support

Qualifications

• Strong customer service skills and a friendly demeanor are essential.
• Ability to manage multiple tasks efficiently during busy periods.

Responsibilities

• Welcome guests warmly and provide excellent customer service.
• Support on the floor during busy times and respond to inquiries.

Skills

Customer Service

Communication Skills

Multi-tasking

Job description

WHY WORK FOR US

All our restaurants have been voted in the Top 100 restaurants in the UK but, most importantly, are happy places to work that put our people first. We focus on building meaningful careers for our teams whilst serving the very best of British produce alongside genuine hospitality from people who care.

Having recently certified as a B-Corp, we aspire to create an inclusive environment where everyone can be true to themselves, feel genuinely cared for and have equal opportunities for growth and progression. We are committed to building a diverse team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives, which in turn elevates our philosophy even further - to ensure that Everyone leaves happy, including you!!

OUR OFFER TO YOU

At Blacklock, our team’s welfare and happiness always comes first. We value the importance of work-life balance and here are some of the benefits and welfare that we offer to our team members:

• Blacklock Experience-for-two at one of our restaurants to celebrate passing your probation
• 50% off food in all of our restaurants (up to 4 people)
• 30 days’ holiday plus service charge (28 statutory plus an extra day on your birthday and company holiday for Blackstock)
• 1,3,5 year anniversary gifts including a weekend away and fully paid sabbatical to celebrate your bigger milestones with us!
• Charity day – we’ll pay you while you help others (optional volunteering day each year)
• 1 hour paid break when you’re on a double shift
• Christmas and New Year’s Day off (we are closed 24th-26th Dec and 1st Jan)
• Family meal and soft drinks when at work
• Cycle & Tech Schemes
• 'Extras' Discounts
• £500 bonus for referring a friend
• Cost price chops and wine
• 12 weeks paid maternity & adoption leave and 2 weeks paid paternity leave
• 2 days paid Paw-ternity to look after your first puppy
• Free mortgage advice
• Hardship Loan Scheme
• Face-to-face counselling support, legal advice and hardship grants through our Employee Assistance Programme
• We’ll invest in your training and development and help you set a clear career path for a promotion
• Last but not least, we have awesome team parties including Blackstock, our annual company festival!

YOUR ROLE AS A HOST

We are looking for a Host to take on a multi-tasking role which includes welcoming our guests in a genuine and friendly manner. You will also be supporting on the floor at busy periods. Whilst on shift, you will respond to emails, calls and in-person enquiries, building a great rapport with guests as you go.

If you like what you’ve heard so far and you feel that a Host role at Blacklock is a bit of you, we would love to meet you!