Host

Accor Hotels; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in luxury hospitality is seeking a Host to join their team in London. This role is pivotal in creating memorable experiences for guests, requiring exceptional communication skills and a commitment to service excellence. The Host will manage guest queries, maintain knowledge of menu offerings, and ensure a welcoming atmosphere. If you thrive in a fast-paced environment and are passionate about delivering top-notch service, this opportunity is perfect for you. Join a team where your contributions will be valued, and be part of a legacy of luxury and hospitality.

Qualifications

• Strong communication skills in English, both verbal and written.
• Proven ability to provide exceptional guest service.
• Flexibility to adapt to various situations and pressures.

Responsibilities

• Greet and welcome guests in a friendly and efficient manner.
• Manage guest queries and bookings courteously.
• Ensure compliance with health and safety regulations.

Skills

Clear communication skills

Exceptional service delivery

Attention to detail

Teamwork skills

Time management

Flexibility

Job description

Company Description

Come and join us in bringing the Raffles experience to London

The Raffles name is synonymous with luxury, glamour, and extraordinary adventure. Raffles London at The OWO on London’s Whitehall unites the allure and heritage of Raffles with one of the world’s most historic addresses.

This fine Grade II* Edwardian building has been transformed into a spectacular venue for celebrations, featuring fine dining, lively bars, wellness and beauty therapies, luxurious suites and rooms, and versatile event spaces. Within these storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.

At Raffles, you arrive as a guest, leave as a friend, and return as family.

Job Description

Scope Of Position

The Host will greet and welcome guests, serve them in a friendly, timely, and efficient manner, and ensure an excellent guest and member experience. They will have extensive knowledge of menu offerings and systems informatics, maintain a clean and organized workspace, and communicate with reservations teams to handle bookings and special requests.

The Host will also support team members when required and relay guest feedback and requests to management.

Responsibilities

Operations

• Manage guest queries, bookings, and special requests efficiently and courteously.
• Maintain knowledge of the menu, products, and any special events or promotions.
• Follow reporting procedures for issues.
• Adhere to grooming standards, including uniform, cleanliness, and personal hygiene.
• Assist callers courteously, take messages accurately, and pass them promptly.
• Be familiar with the restaurant's seating arrangements.
• Escort guests to their tables and ensure their welfare.
• Orient guests about the restaurant, menu, and concept, and respond to inquiries about the brand and artworks displayed.
• Comply with security, fire, health, and safety regulations.
• Practice sustainable waste management and purchasing daily.
• Perform additional duties or support other departments as needed.

Health and Safety

• Report and rectify hazards immediately.
• Be familiar with emergency procedures.
• Ensure safety of persons and property, adhering to laws and regulations.
• Promote health and safety awareness within the department.

Qualifications

Essential

• Clear and efficient communication skills in English, verbal and written.
• Enthusiasm and commitment to delivering exceptional service.
• Proven ability to surprise and delight guests.
• Attention to detail and teamwork skills.
• Flexibility to adapt to various situations.
• Ability to provide high service levels under pressure.
• Strong time management and professional appearance.

Desirable

• Experience in luxury hotel environments with standards like LQA or Forbes 5*.

This document reflects current job content and is subject to change based on operational needs.