Host

Roomzzz; Greater London; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Flexible benefits

Free uniform

Company discounts

Training plan

Job summary

Roomzzz East London (Stratford) is seeking a friendly receptionist to warmly welcome guests and be their local contact for recommendations. You will enhance the guest journey from arrival to departure, with a 24-hour reception and shifts from 07:00 to 19:00.

A great personality matters most; hotel experience helps but isn’t mandatory. We offer flexible benefits, a free uniform, attractive staff discounts, and progressive training as part of a supportive team at our Stratford location.

Qualifications

• Friendly and warm personality required.
• Hotel reception experience is helpful but not mandatory.
• Willingness to work 12-hour day shifts (07:00–19:00).

Responsibilities

• Welcome guests and be the main point of contact for local recommendations.
• Enhance the guest journey from arrival to departure.
• Support 24-hour reception services and shift coverage.
• Assist guests with requests and provide information about the local area.

Skills

Guest relations

Customer service

Communication

Flexibility

Job description

We look after every guest as if they are a good friend

We take every opportunity to surprise with remarkable service

We believe that delivering quality means doing it right when no one is looking

We are proud of our brand, a growing group of aparthotels, all located in prime cities near to the hustle and bustle of city life… Our amazing East London hotel in Stratford has everything you need, from retail’s finest, to a whole host of fabulous bars and restaurants.

Roomzzz are stylish, spacious, city centre apartments, offering more freedom than a conventional hotel to discerning leisure and business travellers.

Combining the comfort of a hotel with the convenience of a serviced apartment, our aim is simple: To give our guests more space, more freedom, more of the things they want and less of the things they don’t.

So, we’ve got rid of the mini bar and swapped it for a fully equipped kitchen. No more rushing down for breakfast. Cook breakfast in the apartment. Or, pick up a fresh coffee and croissant from the ‘Grab & Go’ selection in the lobby.

Simply put, staying at Roomzzz is like having your own stylish city centre apartment. But with someone else to tidy up and bring you fluffy towels.

So, treat the place like home. Relax, unwind, take it easy. Our guests deserve it.

Job Description

We are proud of our friendly, professional team members and we are looking for someone with a great smile and a warm personality! You will enjoy welcoming our guests, being a point of contact if they need any help or recommendations on the local area. You will enhance the customer journey from start to finish. We do provide a 24-hour reception service to our guests, so your shift pattern will be 12 hours during the day, 07:00 to 19:00. Similar experience in a hotel environment would be helpful, but not mandatory. A great personality is what we look for over anything!

In addition to working within our team, you will receive some great benefits;

• A range of flexible benefits to help you in and out of work.
• Free Uniform.
• Fantastic company discounts.
• Progressive training plans and communication structure.