Room Attendant

Stratford International; Stratford-upon-Avon; Hybrid; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Gym discounts

Wellness classes

Biannual themed parties

Monthly birthday celebrations

Discounts with Westfield StratfordCity

Freshly cooked food during shift

Discounts across F&B outlets

Training & development

GROW academy

Bike to work scheme

Season ticket loan

Experience stay in the hotel

Wagestream

Hospitality Action

Recommend a friend scheme

GROW vouchers

Star of the Month/Year

Supportive, people-focused culture

Job summary

The Stratford invites applications for a proactive Room Attendant to join our team in Stratford, London. We are looking for at least 1 year of experience in a similar role and a friendly, approachable attitude that enhances guest satisfaction throughout every shift.

You will be organised and proactive with a keen eye for detail, delivering personal and caring service that supports a welcoming “home away from home” experience for our guests and colleagues alike.

Qualifications

• 1 year of experience in a similar role.
• Friendly, approachable, with a positive attitude at all times.
• Organised and proactive with a keen eye for detail.
• Growth mindset focused on improving our guests and colleagues experience.

Responsibilities

• Clean and tidy guest rooms to the hotel’s standards.
• Restock supplies and report maintenance issues.
• Provide friendly, personalised service to guests during shifts.

Skills

Room Attendant experience

Customer service

Attention to detail

Team player

Job description

Set across the first seven floors of Manhattan Loft Gardens, The Stratford is a 145-room design hotel. From the magnificent triple-height lobby and 10-metre fireplace to the dynamic all-day Kitchen E20, The Stratford is a hotel that does things differently. We are always looking for dynamic, enthusiastic and unique hospitality professionals to join our team.

The chances are that this will be like no other place you have worked. We strive to be a home away from home for our team – the extended Stratford family. A place that people actively seek to join and stay to build their careers. We aim to create a work environment that is lively, exciting and full of enthusiasm and fun.

We are looking for a proactive and driven Room Attendant to join our team.

What you’ll do…

• 1 year experience in a similar role
• Friendly, approachable, with a positive attitude at all times
• Organised and proactive with a keen eye for detail
• Growth mindset that continuously look for ways to improve our guests and colleagues experience

What we are looking for…

• Previous experience in a similar role
• Friendly, approachable, and with a positive attitude always
• Passionate about offering personal and caring customer service that will make guests come back
• Organised and proactive with a keen eye for detail
• Reliable team player, that managers and colleagues can count on
• Growth mindset that continuously look for ways to improve our guests and colleagues experience
• Embrace the opportunity, get involved and add to our awesome company culture whilst having fun

What’s in it for you…

• Gym discounts and wellness classes
• Monthly wellbeing challenges, trekking activities, sporting events
• Biannual themed parties
• Monthly birthday celebrations and ‘have one on us’ team drinks
• Treat yourself with lots of retail & hospitality perks through our partner Westfield Stratford City
• Freshly cooked food during your shift
• Discounts of up to 50% off across our F&B outlets
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
• Opportunity to join and participate in our unique GROW academy
• Bike to work scheme
• Season ticket loan
• Experience stay in the hotel to enjoy with a plus one
• Wagestream – offering you a range of features, including up to 50% of salary stream before pay date, saving pot and financial advice
• Hospitality Action – our EAP offering a range of support and confidential advice in a range of areas, including mental health, parental, financial, managerial, legal and bereavement, 24 hours a day, 7 days a week. Face to face counselling sessions is available, if needed
• Recommend a friend scheme, giving you the possibility to earn up to £500 for an individual referral
• GROW vouchers – recognition programme that allows you to exchange earned vouchers for different prizes
• ‘Star of the Month’ and ‘Star of the Year’ awards
• A supportive, people-focused culture