Warm Guest Experience Host - Front Desk

Roomzzz; Greater London; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Flexible benefits

Free uniform

Company discounts

Training plan

Job summary

Roomzzz East London (Stratford) is seeking a friendly receptionist to warmly welcome guests and be their local contact for recommendations. You will enhance the guest journey from arrival to departure, with a 24-hour reception and shifts from 07:00 to 19:00.

A great personality matters most; hotel experience helps but isn’t mandatory. We offer flexible benefits, a free uniform, attractive staff discounts, and progressive training as part of a supportive team at our Stratford location.

Qualifications

• Friendly and warm personality required.
• Hotel reception experience is helpful but not mandatory.
• Willingness to work 12-hour day shifts (07:00–19:00).

Responsibilities

• Welcome guests and be the main point of contact for local recommendations.
• Enhance the guest journey from arrival to departure.
• Support 24-hour reception services and shift coverage.
• Assist guests with requests and provide information about the local area.

Skills

Guest relations

Customer service

Communication

Flexibility

Job description

Roomzzz East London (Stratford) is seeking a friendly receptionist to warmly welcome guests and be their local contact for recommendations. You will enhance the guest journey from arrival to departure, with a 24-hour reception and shifts from 07:00 to 19:00.

A great personality matters most; hotel experience helps but isn’t mandatory. We offer flexible benefits, a free uniform, attractive staff discounts, and progressive training as part of a supportive team at our Stratford location.