Host

Public House Group; Greater London; Híbrido; GBP 12.000 - 18.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

50% off food and drink

Delicious staff meals on shift

Enhanced maternity/paternity pay

Employee of the Month recognition

Career progression and training

Health and wellbeing support

Employee referral scheme

Discount platform access

Service charge goes to staff

Descripción de la vacante

Public House Group is seeking an enthusiastic Host to join our London venues. You will warmly welcome guests, help seat them promptly and provide top-notch customer service in a fast-paced environment.

You'll work with our front-of-house team to manage waitlists, handle special requests, and contribute to a welcoming dining experience. Previous hosting experience in hospitality is preferred, with a friendly, proactive approach and team spirit.

Formación

• Experience as a Host or similar in hospitality.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.

Responsabilidades

• Greet guests and seat them promptly.
• Provide menu information and assist with special requests.
• Maintain a friendly and calm demeanor in a busy setting.
• Manage waitlists and keep guests informed of wait times.
• Collaborate with Front of House to ensure a smooth dining experience.

Conocimientos

Hospitality experience

Customer service

Teamwork

Communication skills

Descripción del empleo

We are looking for an enthusiastic and customer-focused Host to join Public House Group! We are looking for motivated team members with dining service experience to join our restaurant team. If you're passionate about hospitality and seeking an opportunity to thrive in a dynamic environment, we'd love to hear from you!

What's in it for you as a Host:

• 50% off food and drink in our venues for a table of up to 4 people.
• Delicious staff meals on shift (venue teams only).
• Growing your family? Enjoy enhanced maternity and paternity pay once you've been with us for a year.
• Be recognised as Employee of the Month across the group and win a £150 meal for two.
• Career progression opportunities, ongoing training to develop yourself personally and professionally.
• 24/7 Health and Wellbeing support, access support lines anytime for your mental, physical and financial health.
• Earn more with our employee referral scheme.
• Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars, restaurants + more.
• Every penny of service charge goes to the people who work in our venues and eligible roles.

What you'll be doing as a Host:

• Warmly welcome guests as they enter the restaurant and assist in getting them seated promptly and efficiently.
• Provide excellent customer service by addressing guest enquiries, offering menu information and assisting with special requests.
• Foster a positive atmosphere by maintaining a friendly, calm and courteous demeanour whilst working in a fast-paced environment.
• Manage waitlists during peak times and manage expectations by keeping guests informed of wait times.
• Collaborative teamwork: communicate effectively with front of house team to ensure a smooth dining experience for all guests.

About you, our new Host:

• Previous experience as a Host or similar role within hospitality.
• Positive, bubbly, and friendly attitude, with a willingness to work collaboratively with the team.
• Prior experience using SevenRooms or a similar platform is desirable.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• A passion for delivering exceptional customer service and creating a positive experience for guests.
• Flexible approach to work.

About Us:

Public House Group is a collection of pubs and restaurants across London and the Cotswolds. Our journey began with The Pelican, setting the tone for everything that followed. Each of our venues champions the very best of the UK, from responsibly sourced meats and seasonal vegetables to a carefully curated selection of wines and spirits. At the heart of what we do is a commitment to craftsmanship, provenance and authenticity. We work closely with farmers, growers and suppliers who share our values, ensuring that every dish and every drink reflects quality, integrity and care.

As we continue to grow, our focus remains the same: to create spaces that feel both timeless and contemporary, where guests experience honest food, thoughtful service and a genuine connection to British produce.

If you're passionate about providing excellent service and creating memorable experiences for guests, we'd love to have you join the team!