Host

Hero Restaurant; City of Westminster; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

50% off food and drink

Staff meals on shift

Maternity/Paternity pay after 1 year

Employee of the Month £150 meal for 2

Career progression & training

Health & wellbeing support

Employee referral scheme

Discounts on Benefits platform

Service charge goes to staff

Job summary

Public House Group in Westminster is seeking an enthusiastic Host to join our hospitality team. You will warmly welcome guests, help seating, and provide friendly, proactive service in a busy dining environment.

Ideal candidates have prior hosting or similar experience, a positive and collaborative attitude, and strong communication skills. Training and progression opportunities are available across our venues, with a focus on delivering memorable guest experiences.

Qualifications

• Previous experience as a Host or similar role within hospitality.
• Excellent communication and interpersonal skills.
• Positive, bubbly and friendly attitude, with willingness to work collaboratively with the team.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Warmly welcome guests as they enter the restaurant and assist in getting them seated promptly and efficiently.
• Provide excellent customer service by addressing guest enquiries, offering menu information and assisting with special requests.
• Foster a positive atmosphere by maintaining a friendly, calm and courteous demeanor whilst working in a fast-paced environment.
• Manage waitlists during peak times and manage expectations by keeping guests informed of wait times.
• Collaborative teamwork: communicate effectively with front of house team to ensure a smooth dining experience for all guests.

Skills

Customer service

Communication

Teamwork

Hospitality

SevenRooms

Tools

SevenRooms

Job description

We are looking for an enthusiastic and customer-focused Host to join Public House Group! We are looking for motivated team members with dining service experience to join our restaurant team. If you're passionate about hospitality and seeking an opportunity to thrive in a dynamic environment, we'd love to hear from you!

What's in it for you as a Host:

• 50% off food and drink in our venues for a table of up to 4 people.
• Delicious staff meals on shift (venue teams only).
• Growing your family? Enjoy enhanced maternity and paternity pay once you've been with us for a year.
• Be recognised as Employee of the Month across the group and win a £150 meal for two.
• Career progression opportunities, ongoing training to develop yourself personally and professionally.
• 24/7 Health and Wellbeing support, access support lines anytime for your mental, physical and financial health.
• Earn more with our employee referral scheme.
• Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars, restaurants + more.
• Every penny of service charge goes to the people who work in our venues and eligible roles.

What you'll be doing as a Host:

• Warmly welcome guests as they enter the restaurant and assist in getting them seated promptly and efficiently.
• Provide excellent customer service by addressing guest enquiries, offering menu information and assisting with special requests.
• Foster a positive atmosphere by maintaining a friendly, calm and courteous demeanour whilst working in a fast-paced environment.
• Manage waitlists during peak times and manage expectations by keeping guests informed of wait times.
• Collaborative teamwork: communicate effectively with front of house team to ensure a smooth dining experience for all guests.

About you, our new Host:

• Previous experience as a Host or similar role within hospitality.
• Positive, bubbly, and friendly attitude, with a willingness to work collaboratively with the team.
• Prior experience using SevenRooms or a similar platform is desirable.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• A passion for delivering exceptional customer service and creating a positive experience for guests.
• Flexible approach to work.

About Us:

Public House Group is a collection of pubs and restaurants across London and the Cotswolds. Our journey began with The Pelican, setting the tone for everything that followed. Each of our venues champions the very best of the UK, from responsibly sourced meats and seasonal vegetables to a carefully curated selection of wines and spirits. At the heart of what we do is a commitment to craftsmanship, provenance and authenticity. We work closely with farmers, growers and suppliers who share our values, ensuring that every dish and every drink reflects quality, integrity and care.

As we continue to grow, our focus remains the same: to create spaces that feel both timeless and contemporary, where guests experience honest food, thoughtful service and a genuine connection to British produce.

If you're passionate about providing excellent service and creating memorable experiences for guests, we'd love to have you join the team!