Server/Waiter/Waitress

The Horses; London Borough of Islington; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

50% off food and drink for table of 4

Staff meals on shift

Enhanced maternity/paternity pay after

Stream financial wellbeing access

Employee of the Month £150 meal prize

Career progression & ongoing training

24/7 Health & Wellbeing support

Employee referral scheme

Benefits platform with discounts

Service charge goes to staff

Job summary

Public House Group is seeking experienced waiting staff to join our welcoming team in London venues. You will greet guests, explain menus, and collaborate with kitchen and bar teams to ensure a seamless dining experience.

We value friendly, proactive, and reliable team players who can thrive in a fast-paced setting. As part of our team you’ll enjoy staff meals, employee discounts, and wellbeing support, with opportunities for career progression and a positive, inclusive work environment across

Qualifications

• Experience in hospitality and delivering high-quality customer service.
• Ability to explain menu items and make recommendations.
• Strong communication and teamwork in a fast-paced environment.

Responsibilities

• Greet guests warmly and seat them, assisting with menu choices.
• Handle guest queries and special requests with professionalism.
• Maintain knowledge of menu and ingredients to answer questions.
• Collaborate with kitchen and bar to ensure smooth service.

Skills

Customer service

Menu knowledge

Interpersonal skills

Teamwork

Communication

Flexibility

Job description

We're looking for experienced, customer-focused waiting staff to join our waiting team at Public House Group! If you're passionate about hospitality and seeking an opportunity to thrive in a dynamic environment, we'd love to hear from you!

What's in it for you as a Waiting Team Member:

• 50% off food and drink in our venues for a table of up to 4 people.
• Delicious staff meals on shift (venue teams only).
• Growing your family? Enjoy enhanced maternity and paternity pay once you've been with us for a year.
• Access to Stream, a financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday.
• Be recognised as Employee of the Month across the group and win a £150 meal for two.
• Career progression opportunities, ongoing training to develop yourself personally and professionally.
• 24/7 Health and Wellbeing support, access support lines anytime for your mental, physical and financial health.
• Earn more with our employee referral scheme.
• Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars, restaurants + more.
• Every penny of service charge goes to the people who work in our venues and eligible roles.

What you'll be doing as a Waiting Team Member:

• Greet guests warmly and ensure they feel welcome, offering assistance with menu choices and special requests.
• Food & drink knowledge: have a good understanding of the menu, including ingredients and preparation methods, to provide recommendations and answer customer queries.
• Proactively check on guests during their meal to ensure guest satisfaction and address any issues that may arise.
• Collaborative teamwork: work closely with kitchen staff, bartenders and other team members to ensure an efficient service.

About you, our new Waiting Team Member:

• Positive and friendly attitude, with a willingness to work collaboratively with the team.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• A passion for delivering exceptional customer service and creating a positive experience for guests.
• Flexible approach to work.

Previous experience in a high-end and high-volume establishment is highly advantageous.

About Us:

Public House Group is a collection of pubs and restaurants across London and the Cotswolds. Our journey began with The Pelican, setting the tone for everything that followed. Each of our venues champions the very best of the UK, from responsibly sourced meats and seasonal vegetables to a carefully curated selection of wines and spirits. At the heart of what we do is a commitment to craftsmanship, provenance and authenticity. We work closely with farmers, growers and suppliers who share our values, ensuring that every dish and every drink reflects quality, integrity and care.

As we continue to grow, our focus remains the same: to create spaces that feel both timeless and contemporary, where guests experience honest food, thoughtful service and a genuine connection to British produce.