Sales Host

Everlast Gyms; West of England; On-site; GBP 21,000 - 24,000; Full time

Job summary

Everlast Gyms is seeking a motivated Membership Advisor to welcome prospects and members, drive sign-ups and upgrades, and promote the gym's programs and challenges.

You will work a shift-based on-site schedule, maintain club standards, learn our membership system, and build relationships to maximise retention and satisfaction.

Qualifications

• Outgoing and confident, with a positive mindset.
• Competent with administrative duties.
• Driven and ambitious with a desire to learn and develop.
• Curious and eager to participate in learning opportunities.
• Willing to take on key holder duties as needed.
• Passionate about fitness, sales and customer service.
• Flexible to work weekends and bank holidays.
• Target focused to support sales and retention.

Responsibilities

• Deliver an exceptional experience to prospects, members and guests.
• Drive membership sales, renewals, upgrades, and related spend.
• Convert enquiries into memberships with needs-based selling.
• Support member retention by building relationships and identifying at-risk members.
• Conduct tailored gym tours aligned to goals and upsell.
• Work to exceed club KPIs and be a reliable key holder when required.
• Learn and use membership software (training provided).
• Promote fitness challenges and initiatives to boost engagement.
• Maintain high standards of cleanliness and gym floor presentation.
• Assist Head Coach with gym resets and fitness tasks as needed.
• Handle member queries and escalate to management when required.

Skills

Outgoing & confident

Administrative skills

Sales-minded

Customer service passion

Flexible with weekend shifts

Job description

Job Description

Main Duties and Responsibilities

• Deliver an exceptional experience to every prospect, member and guest ensuring every interaction is utilised as a sales and retention opportunity.
• Proactively drive membership sales, renewals, upgrades, and secondary spend including food & beverage, retail and fitness product sales.
• Convert enquiries into memberships through confident objection handling, needs based selling and effective follow up.
• Support member retention by building strong relationships, identifying at risk members, and recommending relevant products and services to enhance member experience and results.
• Conduct tailored tours of the Gym linked to the individual’s specific goals and upselling based on matching their needs to our facilities and services offered.
• Consistently achieve and exceed individual and club KPIs
• Be a competent key holder of the club when required, ensuring smooth opening, closing and shift coverage.
• Learn, utilise and master our membership software and other systems (training provided).
• Act as a trusted brand ambassador, promoting and taking part in current Fitness Challenges, Class concepts, and our Workout Wednesday initiative to drive engagement and participation.
• Support operational excellence by taking an active role in maintaining high standards of cleanliness and hygiene, gym floor presentation, ensuring the club is always looks great and above expectation
• Support the Head Coach where needed with gym resets and ad-hoc fitness related tasks on and off the gym floor.
• Knowledgeable about the products and services on offer.
• Handle member queries and complaints professionally escalating to a manager where required.

Qualifications

Need to be:

• Outgoing and confident, with a positive mindset.
• Competent with all administrative duties.
• Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role.
• Curious and eager to participate in learning and development opportunities, to progress both skills and career.
• Willing and able to drop into operational key holder duties as and when the business requires.
• Passionate about fitness, sales and customer service.
• Flexible – to work shifts to suit the needs of the business, and to take on additional duties where required to support your team members. Availability at weekends and bank holidays is vital.
• Target focussed – to support the club with sales and retention towards achieving success for the business.

Additional Information

• Think without limits – Think fast, think fearlessly and take the team with you.
• Own it and back yourself – Own the basics, own your role and own the results.
• Be relevant – Relevant to our people, our partners and the planet.