Hospitality Workforce Implementation Consultant

UniFocus, LLC; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Hybrid environment

Parental leave

Professional development assistance

Referral program

Job summary

Unifocus, a hospitality-focused workforce management software provider, is seeking a Workforce Performance Consultant in London, UK. You will lead on-site software implementations from planning through post-implementation follow-up, ensuring successful delivery and client satisfaction.

You will train clients across departments, manage pre-site preparations and collect feedback for product improvement. The role requires travel, excellent English, and strong relationship-building with executives.

Qualifications

• 4+ years in Hotel Operations (Front Office, Guest Relations/Service Team or Housekeeping) and 8+ years total experience.
• Experience with workforce management or workflow tools preferred.
• Familiarity with hotel software/technology systems.
• Excellent written and spoken English.

Responsibilities

• Lead software implementations on client sites from planning to post-implementation follow-up.
• Deliver training to clients across departments and roles.
• Manage pre-site preparation and post-implementation feedback.
• Conduct regular account reviews to assess service needs and usage trends.
• Identify at-risk customers and flag to Account Management.

Skills

Hotel operations

Client relationships

Training delivery

English proficiency

German/French proficiency

Presentation skills

Travel willingness

Account management awareness

Tools

Workforce management software

Job description

Unifocus, a hospitality-focused workforce management software provider, is seeking a Workforce Performance Consultant in London, UK. You will lead on-site software implementations from planning through post-implementation follow-up, ensuring successful delivery and client satisfaction.

You will train clients across departments, manage pre-site preparations and collect feedback for product improvement. The role requires travel, excellent English, and strong relationship-building with executives.