Hospitality Team Leader: Lead Smooth Shifts

Greene King; Colton; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

33% discount on Greene King brands

15% discount for family and friends

Employee assistance program

50% discount at Greene King Inns and a

Refer a friend bonus up to £1,500

Wagestream access

Retail discounts (e.g., Superdrug)

Job summary

Greene King is seeking a Team Leader to inspire and guide our pub team, ensuring every shift runs like clockwork and customers enjoy a warm, memorable visit. You’ll uphold high standards, support the management team in their absence, and coordinate staff during busy periods to keep service efficient and friendly.

As a Team Leader, you’ll champion safety, compliance, and a welcoming atmosphere, while exemplifying excellent service and teamwork to deliver great hospitality at our venues.

Qualifications

• Provide customers with a heartfelt and memorable experience every time they visit.
• Deputise for the management team and resolve issues in their absence.
• Organise and coordinate the team during a busy shift to ensure smooth operations.

Responsibilities

• Lead and motivate the team to ensure shifts run smoothly.
• Maintain high standards and keep customers happy.
• Coordinate the team during busy periods to ensure efficiency.
• Ensure the bar is safe, legal, and clean at all times.

Skills

Attention to detail

Customer service excellence

Adaptability

Team player

Job description

Greene King is seeking a Team Leader to inspire and guide our pub team, ensuring every shift runs like clockwork and customers enjoy a warm, memorable visit. You’ll uphold high standards, support the management team in their absence, and coordinate staff during busy periods to keep service efficient and friendly.

As a Team Leader, you’ll champion safety, compliance, and a welcoming atmosphere, while exemplifying excellent service and teamwork to deliver great hospitality at our venues.