Hospitality Shift Leader — Lead Front of House

Zizzi; Farnham; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Flexible hours

Clear progression routes to Assistant/

Earned wages with Stream

Free meals on shift

50% off when off shift

24/7 Virtual GP

Employee Assistance Program

Discounts on travel

Job summary

Zizzi in Farnham is seeking a Restaurant Supervisor or Shift Leader to guide our Front of House during peak times and quieter periods alike. You will oversee the Pass, Bar and Floor, ensuring seamless service and high standards for every guest experience.

As a hands-on leader, you’ll coach the team, manage guest issues with a positive approach, and uphold our bold, Italian-hearted hospitality. Evening and weekend shifts are part of the role, with progression opportunities and a supportive team

Qualifications

• Experience in a fast-paced retail, hospitality, or leisure environment, ready for leadership responsibilities.
• A confident, hands-on communicator who brings massive energy and a lead-by-example attitude to every shift.
• A structured thinker who can organise a floor section but thinks on their feet when things get buzzing.
• Reliable and ready to guide and support the team during peak times, including evenings and weekends.

Responsibilities

• Run the restaurant during quieter periods, making sure everything runs smoothly and safely.
• Lead from the front during peak rushes, with full ownership of the Pass, Bar, or Floor to keep service seamless.
• Step in to resolve any guest issues on the floor with a feel-good solution.
• Motivate and coach the Front of House team to help them grow their skills and deliver standout, feel-good hospitality.
• Care about picture-perfect dish presentation, restaurant standards and the details that make a standout occasion.
• Keep our restaurants safe, clean, and welcoming for your team and guests.

Job description

Zizzi in Farnham is seeking a Restaurant Supervisor or Shift Leader to guide our Front of House during peak times and quieter periods alike. You will oversee the Pass, Bar and Floor, ensuring seamless service and high standards for every guest experience.

As a hands-on leader, you’ll coach the team, manage guest issues with a positive approach, and uphold our bold, Italian-hearted hospitality. Evening and weekend shifts are part of the role, with progression opportunities and a supportive team