Hospitality Receptionist: Create Guest Experiences

Malmaison Hotel Du Vin Holdings Limited; Cheltenham; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Staff Room Rates

Friends and Family Room Rate 50% off

30% off dining in Brasseries & Bistros

Healthcare Cash Plans

Cycle to work scheme

High Street Discounts

Referral scheme up to £1,500

Uniform provided

Wellness & Campaign Days

Pay-on-demand through Stream

Annual complimentary stays

Job summary

Malmaison Hotel Du Vin Holdings Limited in the United Kingdom seeks a friendly receptionist to be the face of Hotel du Vin. You will greet guests, manage queries, and set the tone for an outstanding stay, delivering the level of service associated with the Hotel du Vin brand.

We offer generous staff benefits, room discounts, and opportunities for progression within the Malmaison network, plus access to perks that support your career journey.

Qualifications

• Friendly, energetic receptionist with a natural hospitality charm.
• Passion for service and setting a welcoming tone for guests.
• First and last point of contact, ensuring a superb guest experience.

Responsibilities

• Greet guests and handle enquiries with a smile.
• Maintain high service standards and support the team.
• Assist guests in a memorable Hotel du Vin experience.

Skills

Hospitality

Customer service

Communication

Teamwork

Positive attitude

Tools

Stream pay app

Job description

Malmaison Hotel Du Vin Holdings Limited in the United Kingdom seeks a friendly receptionist to be the face of Hotel du Vin. You will greet guests, manage queries, and set the tone for an outstanding stay, delivering the level of service associated with the Hotel du Vin brand.

We offer generous staff benefits, room discounts, and opportunities for progression within the Malmaison network, plus access to perks that support your career journey.