Guest Experience Front Desk Host - Luxury Hotel

Hotel Du Vin; West of England; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Staff room rates

Friends and family rate 50% off

35% dining discount

Fully funded Apprenticeship programmes

High street discounts

Cycle to work scheme

Healthcare cash plans

Referral scheme up to £1500

Uniform provided

Wellness & campaign days

complimentary stays on anniversaries

Sponsorship by The Brain Charity

Employee assistance programme

Job summary

Hotel du Vin is seeking a friendly, passionate receptionist to join our team in a permanent position. You will be the face of the hotel, welcoming guests and handling queries with a focus on delivering exceptional service.

The role offers generous benefits and training, with a strong emphasis on development and career progression within Malmaison & Hotel du Vin. We encourage internal growth and provide staff discounts and wellbeing perks as part of our comprehensive benefits package.

Qualifications

• Hospitality experience preferred.
• Friendly, energetic and passionate about service.
• Able to greet guests warmly and handle queries professionally.

Responsibilities

• Greet and assist guests at check‑in and reception.
• Provide information about services and local area to guests.
• Respond to guest inquiries and resolve issues to ensure a positive stay.

Skills

Hospitality

Customer service

Communication

Job description

Hotel du Vin is seeking a friendly, passionate receptionist to join our team in a permanent position. You will be the face of the hotel, welcoming guests and handling queries with a focus on delivering exceptional service.

The role offers generous benefits and training, with a strong emphasis on development and career progression within Malmaison & Hotel du Vin. We encourage internal growth and provide staff discounts and wellbeing perks as part of our comprehensive benefits package.