Receptionist

Hotel Du Vin; West of England; On-site; GBP 15,000 - 21,000; Full time

Job summary

Malmaison & Hotel du Vin Avon Gorge is seeking a friendly receptionist to be the face of the hotel, delivering outstanding guest service and supporting every guest experience with a warm, professional approach.

The role requires passion for hospitality, strong communication, and the ability to handle diverse guest queries to ensure a memorable stay. This is a permanent, on-site position at Avon Gorge.

Qualifications

• Friendly, passionate and energetic receptionist.
• Focus on guest satisfaction and service excellence.
• Strong inter-personal and communication skills.

Responsibilities

• Greet guests and be the face of Hotel du Vin Avon Gorge.
• Handle guest queries and provide information with warmth.
• Ensure a smooth check-in and check-out experience.
• Maintain high standards of presentation and hospitality.

Skills

Hospitality

Customer service

Communication

Job description

Receptionist, Hotel Du Vin

Salary - Hours per week: £13.01ph / 40 hours

Type of contract: Permanent position

Location: Hotel du Vin Avon Gorge

We are looking for a friendly, passionate and energetic receptionist to join the team at Hotel du Vin.

You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Hotel Du Vin.

You must have a natural hospitality charm and a passion for service. You will strive to make our guests experience with Hotel du Vin the best it can be whilst dealing with queries of all shapes and sizes.

As Receptionist you are the first and last person our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave.

High standards will be second nature to you? You love people and making guests smile everyday knowing you have delivered celebrity service? You want to be part of something different, working with the best food, drink and a brand you will be proud of?

At Hotel du Vin we create memories that the guest will never forget. This could be the next step for you into a Supervisory position within Hotel Du Vin - we actively encourage internal development and progression, Onwards and Upwards.

We actively encourage internal development and progression and Malmaison is on target to have 100 new apprentices in the business by year end. Candidates for this position would be given the opportunity to enroll on our apprenticeship scheme after they have completed their probationary period.