Hospitality Operations Manager (Hiring Immediately)

ZipRecruiter; Walton-on-Thames; On-site; GBP 14,000 - 25,000; Full time

Job summary

An established industry player is seeking an Assistant General Manager to join their vibrant restaurant team. This role involves supporting the leadership in delivering outstanding service and fostering a positive team environment. With a commitment to personal and professional growth, you will have the opportunity to inspire and motivate your team while managing restaurant operations. The company offers a competitive salary, generous perks, and a supportive culture that values diversity and personal stories. If you are passionate about hospitality and ready to make a positive impact, this is the perfect opportunity for you.

Benefits

Competitive salary

£3,000 bonus opportunity

Pension scheme

28 days holiday

30% earnings access before payday

Free food allowance

50% discount at Wagamama

Internal progression opportunities

Access to counselors

Family-friendly policies

Qualifications

• Experienced hospitality manager with a passion for food and people.
• Strong communicator and proactive problem solver.

Responsibilities

• Support the General Manager in leading the restaurant team.
• Inspire and motivate staff to deliver exceptional service.

Skills

Team Leadership

Communication Skills

Financial Performance Management

Budget Management

Problem Solving

Job description

Job Description

Assistant General Manager | Full Time

At Wagamama, we’re an eating house for the soul. With over 160 UK restaurants and growing, our purpose is to nourish the world from bowl to soul. Inspired by fast-paced Japanese ramen bars since 1992, Wagamama is a celebration of Asian food brought to life.

We’re looking for an Assistant General Manager to join us on our journey of true nourishment.

The Role |

As an Assistant General Manager, you'll be an integral part of the restaurant leadership team, supporting the General Manager in leading the restaurant in the Wagamama way. You’ll embody our values, inspire and motivate your team to deliver exceptional service, and strive to exceed expectations. You should have a passion for people, food, and hospitality, and be driven to make positive change.

Perks & Quirks |

• A competitive salary, £3,000 bonus opportunity per year, and an average of £140 tips per week*
• Pension scheme and 28 days holiday
• Access up to 30% of your earnings before payday with Wagestream
• Dedicated 6-week training program
• £14 - £25 of free Wagamama food allowance on every shift
• 50% discount at Wagamama and 30% off all other TRG brands with family and friends

• Internal progression opportunities to become a General Manager
• Kintsugi Wellness: access to counselors, cycle-to-work scheme, discounted gym and leisure
• Family-friendly policies: 26 weeks full pay + 13 weeks half pay for expectant or adopting parents
• Financial wellbeing support: salary-based loans for urgent needs

What We Look For |

• An experienced hospitality manager capable of leading a team in a fast-paced, complex environment
• A strong communicator who fosters open and supportive conversations
• Experience in understanding and improving restaurant financial performance
• Ability to manage budgets and labor costs
• A passionate leader committed to team development and engagement
• Inspiring and motivating individuals to thrive in their roles and careers
• A proactive problem solver who can make quick decisions

The Wagamama Way |

Kaizen, meaning ‘good change’, is our core philosophy. It influences everything we do—our food, our thinking, and our work. We are committed to championing change in our communities and for the planet.

Celebrating diversity and personality over perfection, we welcome everyone and their unique stories. We promise to support you and foster trust and open communication. We ask you to bring your true self to Wagamama.

Be You, Be Wagamama

Wagamama is proudly part of Confidence.

*100% of tips go to our teams. Tips are based on front of house management positions across UK restaurants (29/05/23 - 02/07/23). Tips vary by restaurant and are not considered wages or guaranteed.