Hospitality Operations Manager (Hiring Immediately)

JR United Kingdom; Milton Keynes; On-site; GBP 14,000 - 25,000; Full time

Job summary

An established industry player is seeking a passionate Assistant General Manager to lead their restaurant team in Milton Keynes. This role involves supporting the General Manager, driving performance, and fostering a culture of exceptional service. With a commitment to positive change and community impact, you'll thrive in a fast-paced environment while enjoying competitive pay and a range of benefits. Join a team that values authenticity and encourages personal growth, making a difference in the dining experience of every guest.

Benefits

Competitive salary

Bonus opportunity

Free food allowance

Discounts at Wagamama

Internal progression opportunities

Access to counselors

Cycle-to-work scheme

Financial wellbeing support

Qualifications

• Experienced hospitality manager leading teams in a fast-paced environment.
• Strong communicator ensuring team support and engagement.

Responsibilities

• Support the General Manager in leading the restaurant effectively.
• Inspire and motivate the team to provide exceptional service.

Skills

Team Leadership

Communication Skills

Financial Performance Understanding

Problem Solving

Hospitality Management

Job description

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Hospitality Operations Manager (Hiring Immediately), Milton Keynes

Client: Wagamama

Location: Milton Keynes

Job Category: Other

EU work permit required: Yes

Job Views: 4

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description:

Assistant General Manager | Full Time

At Wagamama, we’re an eating house for the soul. With over 160 UK restaurants and growing, our purpose is to nourish the world from bowl to soul. Inspired by fast-paced Japanese ramen bars since 1992, Wagamama is a celebration of Asian food brought to life.

We’re looking for an Assistant General Manager to join us on our journey of true nourishment.

The role:

As an Assistant General Manager, you'll be a key part of the restaurant leadership team, supporting the General Manager in leading the restaurant in the Wagamama way. You’ll embody our people promise, values, and core leadership behaviors. You'll inspire and motivate your team to provide exceptional service, always striving to exceed expectations. You should have a passion for people, food, and hospitality, and be driven to make positive change.

Benefits include:

• A competitive salary, £3000 bonus opportunity per year, and an average of £140 tips per week*
• Access up to 30% of your earnings before payday with Wagestream
• Dedicated 6-week training program
• £14-£25 of free Wagamama food allowance on every shift
• 50% discount at Wagamama and 30% off at other TRG brands for family and friends
• Internal progression opportunities to become a General Manager
• Kintsugi Wellness: access to counselors, cycle-to-work scheme, discounted gym and leisure
• Family-friendly policy: 26 weeks full pay + 13 weeks half pay for expectant or adopting parents
• Financial wellbeing support: salary-repaid loans for urgent financial needs

What we look for:

• An experienced hospitality manager capable of leading a team with positive behavior and driving performance in a fast-paced, complex environment
• Strong communication skills with genuine conversations that ensure your team feels heard and supported
• Experience in understanding restaurant financial performance and identifying opportunities
• Ability to manage restaurant and labor budgets
• A passionate leader experienced in team performance and development
• An inspiring individual who motivates their team to nourish and flourish
• A forward-thinking problem solver capable of quick decision-making

The Wagamama way:

Kaizen, meaning ‘good change,’ is our core philosophy. It influences everything we do — from our food to how we work, always seeking improvement. We are committed to championing change in our communities and positively impacting the planet.

For over three decades, we’ve embraced difference, celebrating personality over perfection, welcoming everyone and their unique stories. We promise to support each other, build trust, and create safe spaces for honest conversations.

All we ask is for you to bring your authentic self to the team.

Be you, be Wagamama.

Wagamama is proudly part of Disability Confident.

*Tips are 100% for our teams and vary by restaurant. They are not considered wages and are at guests’ discretion.